Aniket Kumar Pasi

I am an Operations Manager with 4+ years of progressive experience in hospitality and online travel agency (OTA) platforms. My expertise spans booking management, partner relationship management, payment reconciliation, and operational optimization. Throughout my career, I have successfully managed complex operations, coordinated across cross-functional teams, and consistently ensured SLA compliance while delivering exceptional service quality.

I am skilled at streamlining workflows through automation and process improvements, managing partner onboarding, handling financial reconciliation, and driving operational efficiency. My technical proficiency includes ERP systems (Tally ERP, ERP Next), payment gateways (Razorpay, PayPal, PhonePe), and channel management platforms.

What sets me apart is my proven ability to balance multiple operational priorities—from booking management and customer support to team coordination and conflict resolution. I am a detail-oriented professional with a collaborative mindset, committed to delivering measurable results and supporting organizational growth objectives. I am confident that my operational acumen, technical skills, and dedication to excellence will make a meaningful contribution to any dynamic team.

PROFESSIONAL EXPERIENCE

Hourly Rooms, Mumbai | Jun 2025 – Present Operations Manager

• Manage end-to-end booking operations including reservations, cancellations, and customer inquiries with precision and efficiency
• Handle payment reconciliation, refund processing, and financial tracking to ensure accuracy and compliance
• Onboard hotel partners and nurture strong relationships to support business expansion and partnership growth
• Oversee inventory management and rate updates across channel managers and extranet platforms
• Implement workflow automation and operational reporting to enhance efficiency and reduce manual processes
• Coordinate seamlessly with Sales, Tech, Marketing, and Development teams to align operational goals
• Ensure SLA compliance, conduct quality checks, and resolve operational issues proactively

• Managed diverse client portfolios with data-driven investment recommendations and strategic guidance
• Analyzed market trends and provided actionable insights to support client decision-making
• Generated leads through outreach initiatives, negotiated deals, and ensured seamless execution
• Improved portfolio performance metrics and enhanced overall client satisfaction through proactive management

• Handled daily booking operations, customer service inquiries, and client relationship management
• Managed partner relationships while ensuring strict compliance with established service standards
• Oversaw daily operations to improve efficiency, streamline processes, and enhance guest experience
• Supported marketing initiatives and executed campaigns to drive business growth
• Collaborated with cross-functional teams to streamline workflows and optimize operational outcomes

• Delivered corporate training programs and managed B2B/B2C support conversations effectively
• Led collections and refunds team, consistently meeting and exceeding monthly targets
• Assisted in implementing marketing strategies and identifying operational improvements
• Contributed to process optimization initiatives that enhanced team productivity

I hold a Master's degree in Chemical Science from Allahabad State University and a Bachelor's degree in Mathematics from the University of Allahabad. My academic background has equipped me with strong analytical, problem-solving, and quantitative skills that complement my professional experience in operations management. My educational foundation in mathematics provides a solid basis for data analysis, financial reconciliation, and operational metrics—skills that are instrumental in my current role as an Operations Manager.