Romil Sen

Detail-oriented professional with 10+ years of experience in customer support operations. Strong track record in meeting SLAs, improving customer satisfaction, and delivering accurate reports.

Customer Support at Great Canadian Entertainment Company (2022-07 – 2026-03)

• Respond to customer inquiries via chat promptly and professionally.
• Troubleshoot technical issues and provide appropriate solutions.
• Escalate complex or unresolved issues to a higher level of support.
• Guide customers through website navigation and troubleshooting steps.

Customer Support at IBM India Pvt. Ltd. (2014-10 – 2022-06)

• Maintain customer interaction logs and update relevant information in the system.
• Communicate product information and updates to customers.
• Assist in processing orders, cancellations, and refunds as needed.
• Collaborate with team members to improve customer support processes.

Customer Support at Prosafe International Pvt. Ltd. (2010-09 – 2014-09)

• Maintain customer interaction logs and update relevant information in the system.
• Communicate product information and updates to customers.
• Assist in processing orders, cancellations, and refunds as needed.
• Collaborate with team members to improve customer support processes.

Bachelor of Engineering in Electronics & Communication – Maharshi Dayanand University (2010)

Class XII in Non-Medical – Salwan Public School, Gurgaon (2005)

Class X – DAV Public School, Gurgaon (2003)