Station & Business Operations Manager - Fly91 Airlines - Hyderabad, India
(2024-02 - 2024-09)
- Streamlined inventory management processes to reduce waste and increase profitability.
- Streamlined communication between departments, resulting in more efficient project collaboration and faster problem resolution.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Developed comprehensive training programs for new employees, ensuring faster and more consistent onboarding experience.
- Oversaw risk management efforts, identifying potential operational risks and implementing preventative measures to mitigate impact.
- Conducted market research to identify new business opportunities, leading to launch of profitable new product lines.
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Reduced operating costs with strategic resource allocation and budget management.
- Managed construction projects on airport property, ensuring timely completion within budget constraints.
- Conducted departure and arrival briefings.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
General Manager - Visakha Steel City Mutually Aided Cooperative Scty - Visakhapatnam, India
(2020-02 - 2024-01)
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Customer Service Manager & CSO - Fusion Foods & Hotel Private Ltd - Visakhapatnam, India
(2018-12 - 2020-01)
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Evaluated new technologies to enhance the company's overall security posture, implementing cost-effective solutions as necessary.
- Managed a team of security professionals, ensuring their continuous professional development and effective performance in their roles.
- Handled sensitive internal investigations discreetly, resolving conflicts while preserving the integrity of the organization.
- Developed business continuity plans to maintain critical operations during potential disasters or crisis situations.
Airport Manager - Aircosta Airlines - Visakhapatnam, India
(2013-12 - 2017-12)
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Monitored performance metrics for service providers such as catering companies, fuel suppliers, and baggage handlers, ensuring optimal service quality levels were maintained consistently.
- Reduced turnaround times by streamlining ground support services, increasing efficiency and profitability for airlines operating at the facility.
- Streamlined airport operations by implementing efficient processes and procedures.
Senior Manager - Fly N Joy Services - Visakhapatnam, India
(2010-10 - 2013-12)
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive aviation training and fostering a collaborative work environment.
Senior Customer Services Agent - Paramount Airways Pvt. Ltd - Visakhapatnam, India
(2007-02 - 2010-04)
- Managed flight bookings and reservations to maximize revenue and minimize overbooking issues.
- Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.
- Improved airport services efficiency with thorough organization of daily tasks and responsibilities.
- Collaborated with airline partners to streamline operations and improve interline processes for seamless connections.
- Trained new airport services agents, fostering a supportive team environment and enhancing overall performance.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
Duty Manager - Air Sahara - Visakhapatnam, India
(2005-01 - 2007-01)
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Increased passenger traffic through targeted marketing initiatives promoting the airport's services and amenities.
- Maintained safety standards by conducting regular inspections and addressing potential hazards.
- Streamlined baggage handling processes, reducing wait times for travelers significantly.
- Implemented security measures to ensure the safety of travelers, employees, and facilities.
- Coordinated emergency response efforts, minimizing risk to passengers and staff members.
Station Incharge - Air Deccan - Visakhapatnam, India
(2003-11 - 2005-01)
- Strengthened relationships with key stakeholders such as airlines, government agencies, and service providers.
- Improved airport operations by implementing efficient processes and procedures.
- Monitored regulatory compliance, avoiding fines or penalties related to aviation laws and regulations.
- Evaluated vendor contracts for cost-effectiveness, renegotiating terms when appropriate to save on expenses.
- Streamlined baggage handling processes, reducing wait times for travelers significantly.
- Maintained safety standards by conducting regular inspections and addressing potential hazards.
- Reduced operating costs with strategic resource allocation and budget management.
- Optimized scheduling of flights and ground services to maximize revenue opportunities for the airport.
Branch Manager - Southern Travels Pvt. Ltd - Hyderabad, India
(1999-06 - 2003-08)
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Fostered a culture of continuous learning within the team by offering regular training sessions on topics such as destination knowledge and new technology adoption.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Helped customers with passport and visa applications.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Station Manager - Span Aviation Maharashtra Ltd - Mumbai, India
(1997-06 - 1998-05)
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Duty Officer - VIF Airways Ltd - Hyderabad, India
(1995-02 - 1996-08)
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Trainee Counter Staff - Trade Wings Ltd - Hyderabad, India
(1993-04 - 1994-12)
- Attended training courses to build understanding of processes, techniques, and industry.
- Customer Relations (through Telephone as well as direct interaction).
- Ticketing and Reservation. Arranging of Package Tours, Hotel Booking and Passport.
- Reporting of Sales. Fare Calculations and Handling Computer Reservations (CRS).
