Anil Kumar

Result-driven Operations professional with over 4.3 years of progressive experience in E-commerce fulfillment, dispatch logistics, and team management. Proven expertise in supervising multi-store procurement, managing high-volume field operations, and streamlining same-day delivery networks for leading D2C brands. Capable leader adept at tracking multi-route transit paths, maintaining fleet efficiency, and guiding mid-level supervisors to meet demanding service level agreements (SLAs).

Highly proficient in modern ERP systems, inventory tracking modules, and logistics software to optimize warehouse productivity.

Operation Executive - ZFW Hospitality Pvt Ltd (Zippee) - Noida / Delhi NCR

(2024-10 - 2026-03)

• Team Leadership: Managed and led a high-performing field operations team, directly supervising 5 Team Leaders (TLs) and orchestrating a large fleet of delivery riders to ensure optimal shift fulfillment.
• Rider & Fleet Management: Headed complete rider onboarding, attendance tracking, shift allocation, and payout verification processes while minimizing rider churn and delivery friction.
• Real-time Order & Route Tracking: Spearheaded live order tracking dashboards and monitored multi-route transit deviations to maximize on-time delivery percentages for D2C storefronts.
• Logistics Tech Mastery: Leveraged Loginext and integrated tech platforms to execute data-driven route planning and tracking, reducing turnaround times by discovering and deploying optimized transit paths.
• Fulfillment Excellence: Handled daily operational workflows for time-sensitive, same-day delivery channels, consistently exceeding customer SLA expectations across dense urban sectors.
• Strategic Problem Solving: Swiftly resolved operational bottlenecks in the middle and last-mile delivery cycles, maintaining a seamless connection between warehouses and end-customers.

Inventory Manager - ZFW Hospitality Pvt Ltd - Delhi NCR

(2022-02 - 2024-10)

• Multi-Store Procurement: Managed end-to-end procurement and distribution of packaging material and essential inventory for 5+ dark stores/fulfillment centers, drastically optimizing vendor relationships and stock holdings.
• Software Integration: Championed the utilization of Easyecom, Tally ERP, and Vinculum to maintain a fully digitized, transparent, and high-integrity warehousing ecosystem.
• Inventory Auditing: Conducted comprehensive physical audits and regular cycle counts, ensuring 100% data reconciliation between live cloud systems and physical assets.
• Logistical Workflow: Regulated inbound and outbound stock movements with precision, ensuring quick turnarounds and defect-free dispatch sequences.
• Financial Reconciliation: Supervised complex Cash on Delivery (COD) cash handling and ledger reconciliation processes, resolving discrepancies transparently with payment gateways and suppliers.

12th Grade (Higher Secondary) - Uttarakhand Board (2020)

10th Grade (Secondary) - Uttarakhand Board (2019)