IT Help Desk Support Technician - Sohan Lal Commodity Management Limited - India
(2025-02)
- Troubleshooting and debugging: Hardware and Software Issues for End-users,Including Windows, Outlook, Email, Domain name, Printer, Camera, Laptop and Desktop configuration.
- Knowledge Base Maintenance: Performed regular system maintenance and installed/configured software according to user requirements and organizational standards.
- End-user support: Performed password resets, user account creation, and access management.
- Remote Technical Support: Delivered timely IT support using remote desktop tools to resolve end-user technical issues efficiently.
Application Support - (IT) - Sohan Lal Commodity Management Limited - India
(2023-02 - 2025-02)
- Troubleshooting and debugging: Analyzing and troubleshooting issues that arise in the application using logs.
- Knowledge Base Maintenance: Contribute to building a knowledge base of common problems and their solutions.
- End-user support: Providing support to end-users by answering their queries and helping them understand how to use the application effectively.
- Training sessions: Conducting training sessions for users to familiarize them with new features or changes in the application.
- Providing solutions: Act as the first point of contact for users experiencing application-related issues, and provide solutions and workarounds where necessary.
Application Support - (IT) - Co-WIN Application Support
(2019-07 - 2022-12)
- User Support : Provide timely support to users experiencing issues with the Co-WIN platform, including registration, appointment scheduling, and certificate generation.
- Troubleshooting: Identify and resolve technical issues reported by users or identified through monitoring tools.
- Escalation Management: Efficiently escalate unresolved issues to technical teams or developers.
- Providing solutions: Act as the first point of contact for users experiencing application-related issues, and provide solutions and workarounds where necessary.
