Head – Parts, Assembly Plant & After-Sales - Mantra Motorbike East Africa Ltd. - Uganda
(2019-03)
Leading after-sales team, spares, and assembly operations for Hero Moto Corp.
- Appointed 80+ retailers; regularized orders across the country
- Designed defect-free bike delivery processes and training programs for team and local garage technicians
- Managing Finance company client
- Trained 60+ Ugandan Women on Bike repairs and riding, jointly with NFT (Master Card Project)
Spare Parts Head – Kenya -Auto Industries - Dubai Auto Gallery - Kenya
(2018-04 - 2018-12)
Managed Bajaj 2W & 3W spare parts sales across Kenya.
- Achieved record highest ever spare parts sales in Aug'2018
- Managed 300+ Spare Part retailers and Dealer network
Manager – Sales, Service & Parts - Nish Auto Ltd. - Uganda / South Sudan
(2015-07 - 2018-03)
- South Sudan: New Dealer Appointment at Yei, Yambio, Nimule and Business plan achievement, skill improvement of team, Customer meets, customer education program to understand customer need
- Uganda: Managed Bajaj Parts business of Uganda, covered 600+retailers in around 110 Districts of Uganda, all parts selling retailers (600) and 65 Dealers (3'S' Setup) visited thrice a year across the country for parts retail promotion
- Achieved 132% of Bajaj spare parts retails in 2017 & NISH BAJAJ TYRE sales growth by 150%
- Implemented CRM for 30 dealers; conducted monthly customer feedback & training. actions taken for improvement on Customer Satisfaction
- Launched Ambulance customization on Bajaj 3Ws RE for NGOs. Oxfam, Medical team, Redcross. (About 90 Bajaj RE converted to Ambulance)
- Customized Bajaj 3W RE for Sales promotion of MTN Mobile and delivery of Supermarket product
- Managed Bajaj Auto ABP Project of Store power in Uganda 2016-17, infrastructure, and brand identity implementation in 55 Dealers (3S), Penetration of Bike Sales and parts at 20 locations improvement number of bikes sales from 2 bike /1000population to 12/1000 population
- Managed First Road Safety week activity in entire Africa by Bajaj Auto. 10,000 Riders participated
GM (MKTG & Ser.) - Oil Lube Systems Pvt. Ltd. - Faridabad
(2014-07 - 2015-06)
Managed marketing & service for OEM workshop automation across South & West India. Got Vendor approved from Bajaj, TVS, Mahindra and Piaggio.
CEO - Om Auto Honda - Bhopal
(2011-09 - 2014-06)
Managed entire Dealership operations.
- Scaled daily vehicle service from 7 to 70; vehicle sales from 125 to 350 per month
CEO - Hari Om Group – YAMAHA Dealers
(2008-12 - 2011-08)
Infrastructure development, team building, started operations and marketing activities.
Area Service In-Charge MH-2 & MH3 Regions - TVS Motor Company
(2003-03 - 2008-04)
- 33% Growth in JD POWER CSI scores across region (from 625 to 833)
- 'Street Hawk' Project achieved 150% of parts sales in 2005 to 2007
Territory Manager - Bajaj Auto Ltd.
(1992-08 - 2003-02)
- Achieved 55% sales & service through network (Malwa) & 100% Growth in Service Inflow (from 3400 to 7000 bikes per month service)
- Defect free delivery of 5000 vehicles at Gwalior Mela (1998)
