SENIOR MESS MANAGER - IVY WORLD SCHOOL, JALANDHAR - Punjab
(2023-03)
Full-time position with 1 month notice period
- Coordinate weekly/monthly menu with director principal.
- Ensure menu is nutritious, balanced, and suitable for students.
- Manage special meal requirements (e.g. allergies, religious restrictions)
- Keep track of kitchen and pantry stock (rice, vegetables, spices, etc.).
- Maintain a logbook for incoming and outgoing items.
- Ensure timely purchase of groceries and cleaning supplies.
- Hygiene & Cleanliness
- Ensure kitchen and dining area are cleaned regularly.
- Make sure all staff follow hygiene protocols (e.g. handwashing, hair nets).
- Oversee proper food storage and waste disposal.
- Staff Supervision
- Supervise kitchen staff and helpers.
- Ensure punctuality, discipline, and efficiency of mess workers.
- Resolve staff-related issues or escalate them to authorities.
- Keep track of daily/weekly mess expenses.
- Work within the allocated budget.
- Submit expenditure reports to the school administration.
- Student Coordination
- Take feedback from students on food quality and variety.
- Address complaints or suggestions from students.
- Maintain a daily attendance list of mess users
- Ensure meals are prepared and served on time
- Oversee timely cleanup after each meal.
- Compliance & Safety
- Ensure fire safety and food safety regulations are followed.
- Report damages or issues (e.g. gas leaks, broken equipment) immediately.
SR MESS MANAGER - RIMT UNIVERSITY, RIMT UNIVERSITY OF MEDICAL SCIENCE, RIMT MULTISPECIALITY HOSPITAL - Jalandhar, Punjab
(2018-10 - 2023-02)
Full-time position. Senior mess manager at RIMT University, Mandi Gobindgarh, Punjab, where I oversaw the operations of six hostel mess facilities, catering to over 3,000 students and more than 500 staff members daily. In addition to this, I was responsible for managing food services for the on-campus hospital, which requires strict adherence to hygiene standards and special care in food preparation to meet the dietary and health needs of patients.
- Directed daily operations across multiple departments to ensure optimal performance.
- Developed strategic plans to enhance student engagement and satisfaction levels.
- Coordinated staff training programs to improve service quality and operational efficiency.
- Managed budget allocation for various projects and initiatives within the university.
- Oversaw recruitment processes to attract top talent for academic and administrative roles.
- Implemented policies to promote a positive campus culture and inclusive environment.
- Evaluated program effectiveness through feedback collection and stakeholder consultations.
- Facilitated communication between faculty, staff, and administration to streamline workflows.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Planned and executed customized menus and catering services for events, festivals, and VIP engagements.
- Ensure meals are prepared and served on time
- Oversee timely cleanup after each meal.
- Compliance & Safety
- Ensure fire safety and food safety regulations are followed.
- Report damages or issues (e.g. gas leaks, broken equipment) immediately.
MESS MANAGER - CGC UNIVERSITY, Mohali - Mohali, Punjab
(2015-08 - 2018-09)
Full-time position managing day-to-day operations of the mess facility serving over 1800+ students, ensuring timely, hygienic, and nutritious meal service.
- Managed a team of kitchen and support staff, including hiring, training, shift scheduling, and performance management.
- Developed and implemented menus in coordination with mess committee and supply staff, adhering to nutritional standards and budget constraints.
- Oversaw inventory management and procurement of kitchen supplies, reducing food wastage by better storage and planning.
- Ensured strict compliance with health, safety, and sanitation regulations in food preparation and service areas.
- Coordinated with vendors and supply chain teams to ensure uninterrupted availability of quality raw materials and consumables.
- Handled budgeting and expense reporting for the mess, achieving cost savings through efficient planning.
- Organized special events, VIP catering, and inspection visits, maintaining high standards of presentation and service.
- Conducted regular audits, feedback sessions, and inspections to continually improve food quality and service delivery
