General Manager at Hotel Golden Tulip Purnea (2023-01 – Present)
- Direct budget management and financial reporting to enhance operational efficiency.
- Oversee staff recruitment, training and performance evaluations to maintain high service standards.
- Implement marketing strategies that strengthen brand visibility and guest engagement.
- Streamline operational processes to improve guest satisfaction and service delivery.
- Monitor health and safety compliance and coordinate departmental objectives.
- Collaborate with department heads to align hotel operations with strategic objectives.
- Manage budgets, employee reviews, training schedules and contract negotiations.
Front Office Manager at Grand Savera, Saharsa (2022-01 – 2023-12)
- Managed front office operations and ensured smooth guest check-in and check-out processes.
- Coordinated staff schedules and optimized resource allocation during peak periods.
- Supported service-quality initiatives and staff training to improve guest experience.
- Handled guest requests and operational issues with a focus on timely resolution.
Front Office Manager at Hotel Peral Palace, Bhagalpur (2018-01 – 2022-12)
- Supervised front office operations and maintained smooth check-in and check-out processes.
- Managed staff schedules and optimized resource allocation for peak periods.
- Implemented training programs for new front desk employees, enhancing service quality.
- Resolved guest inquiries and complaints promptly, fostering positive customer experiences.
Manager at Hotel Chanakya, Bhagalpur (2013-01 – 2018-12)
- Supervised daily hotel operations, ensuring high standards of service and guest satisfaction.
- Developed staff training programs to improve team performance and operational efficiency.
- Managed budgets and financial reporting, optimizing resource allocation for profitability.
- Streamlined check-in/check-out processes, improving guest experience and reducing wait times.
