Anirban Bhattacharya

Service Manager with 5+ years of experience in after-sales operations, warranty & AMC claims management, and customer relationship leadership. Proven track record of delivering ₹2 Cr+ monthly turnover, reducing TAT by 25%, and improving customer retention by 15%. Recognized with multiple awards for driving service excellence, business growth, and customer satisfaction. Skilled in leading high-performing teams, optimizing processes, and fostering long-term client relationships.

General Manager – Service at Mangala Bhoomi Associates Pvt. Ltd. (2025-04 – Present)

• Direct and manage all end-to-end service operations, including After-Sales Service, AMC/Warranty Claims, Workshop & Parts Management, and Strategic Business Development for three separate workshops.
• Spearhead Team Leadership for service personnel and technicians, establishing performance metrics and driving a culture of accountability and service excellence.
• Drive technical performance through rigorous Failure Analysis and comprehensive Quality Control protocols to optimize complex service procedures and ensure premium customer delivery.

Senior Service Manager at Mangala Bhoomi Associates Pvt. Ltd. (2023-04 – 2025-03)

• Achieved ₹2 Cr monthly turnover by driving AMC and spare part sales.
• Implemented spare part management strategies, increasing profitability and customer satisfaction.
• Conducted technical trainings & BTL campaigns, boosting product awareness among clients.
• Reduced equipment downtime through proactive troubleshooting and improved service quality.
• Mentored service teams and technicians, improving productivity and customer handling skills.

Senior Claims Manager at Samal Group (2017-12 – 2020-11)

• Supervised claim processing (Normal, Extended, AMC, Goodwill) with a 20% boost in efficiency.
• Reduced claim resolution TAT by 25% through process optimization.
• Improved customer retention by 15% via proactive issue resolution.
• Acted as Subject Matter Expert (SME) for defective parts and warranty queries.
• Delivered staff training on policies & compliance, enhancing department performance.

Planned Career Break & Education (2020-11 – 2023-01)

Pursued B.Tech (Mechanical Engineering, 70%) at BPUT, strengthening technical knowledge for leadership roles.

B.Tech in Mechanical Engineering – BPUT (2023)

Diploma in Mechanical Engineering – Rourkela Institute of Technology (2017)