Service Delivery Executive | Team Lead
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Cybersecurity and Information Security professional with 17+ years of IT experience, with a strong focus on Privileged Access Management (PAM) and security operations in the BFSI sector. Currently working with ARCON Tech Solutions as a Service Delivery Executive / Team Lead, leading a 15-member team supporting Banking and NBFC clients. Experienced in service delivery, technical and service escalations, client and stakeholder management, requirement coordination, product defect tracking, development-team coordination, UAT and PAM upgrades.
Service Delivery Executive | Team Lead - ARCON Tech Solutions
(2025-06)
PAM service delivery, escalations, requirements, defects, development coordination and UAT; leads a 15-member team supporting Banking and NBFC clients.
Project Lead - Clover Infotech Pvt. Ltd.
(2018 - 2025-05)
PAM operations for a major Indian private-sector banking client, including stakeholder coordination and RBI / internal IT audit participation.
Senior Information Security Consultant - DynaTeam Resource Management Pvt. Ltd.
(2017 - 2018)
PAM and Imperva DAM activities across Oracle and Microsoft SQL Server environments, including production support and audit participation.
Senior Implementation / Application Support Consultant - ARCON Tech Solutions
(2014 - 2017)
Earlier PIM/PAM implementation and application support experience.
Production Support / Implementation Consultant - Agile Financial Technologies
(2010 - 2014)
Senior Associate IT Engineer - ANB Consulting Pvt. Ltd.
(2008 - 2010)
Technical Support Engineer - Visesh Infotecnics Ltd.
(2007 - 2008)
MBA - Management - Thakur Institute of Management Studies & Research (2018)
Bachelor of Commerce - Commerce - Shri Chinai College of Commerce & Economics (2004)
DIT Certification - Information Technology - NIIT (2006)
