Salesforce Trainee at Encoder Apps (2025-07 – Present)
Training & Certification Program under Sanjay Gupta
- Administered Salesforce platform supporting end-to-end resource management workflows, improving team utilization visibility by 40% through custom dashboards and reports.
- Built 10+ automated Flow processes and approval workflows to streamline resource assignment, request handling, and cross-team coordination.
- Designed and maintained utilization, workload distribution, and bench-strength dashboards providing leadership with real-time supply-demand data.
- Managed users, roles, profiles, and permission sets ensuring secure, role-based access control across 50+ users.
- Implemented data validation rules and governance practices to maintain 98%+ data accuracy for resource records.
- Collaborated with stakeholders to gather requirements and deliver scalable Salesforce solutions aligned with resource planning business needs.
- Gained hands-on exposure to Sales Cloud and Service Cloud within enterprise delivery environments.
- Earned Salesforce Certified Administrator, App Builder, and Agentforce Specialist certifications.
HR & Administration Manager – Workforce Planning at Gulmohar Lane Lifestyle Pvt. Ltd. (2024-09 – 2025-06)
- Led end-to-end workforce planning for a 200+ headcount organization, including hiring forecasts, manpower budgeting, and deployment tracking across departments.
- Developed monthly and annual workforce analytics dashboards using Excel and HRIS, cutting leadership reporting time by 30%.
- Optimized resource utilization across 6 departments, aligning hiring cycles with operational demand and reducing idle capacity by 20%.
- Partnered with business heads to ensure delivery readiness and proactively identified staffing gaps 4–6 weeks ahead of critical deadlines.
HR Manager – Workforce Planning & Talent Acquisition at BSR Corporation (P) Ltd. (2023-02 – 2024-08)
- Led workforce planning initiatives for a 300+ employee organization, aligning staffing strategies with project delivery milestones and business objectives.
- Reduced recruitment turnaround time by 35% by implementing demand-driven hiring calendars and proactive pipeline management.
- Collaborated with business unit heads to forecast hiring needs 60–90 days in advance, ensuring timely resource availability for engagements.
Recruitment Manager – Resource Pipeline & Delivery at PENTA ASSOCIATES (2020-01 – 2023-01)
- Managed a team of 12 recruiters serving 15+ clients, delivering 200+ hires annually against multi-client demand forecasts and skill requirement matrices.
- Designed resource pipeline plans based on client demand forecasting, reducing average time-to-fill by 25% and minimizing bench time.
- Monitored and reported weekly utilization and recruitment metrics to senior leadership, enabling data-driven staffing decisions.
- Optimized resource allocation across parallel client projects, balancing skill supply with shifting delivery priorities.
Human Resource Manager – Multi-Shore Workforce Operations at DANEM ENGINEERING WORKS FZE (2014-07 – 2019-08)
- Managed multi-country workforce of 1,500+ employees across UAE, Qatar, and Kuwait, overseeing end-to-end resource deployment aligned with large-scale project timelines.
- Executed multi-shore resourcing strategies, coordinating onsite/offshore staffing models to meet project delivery requirements across 3 regions.
- Planned and tracked workforce deployment for complex engineering projects, ensuring optimal utilization and minimizing bench through proactive planning.
- Led HR transformation program during regulatory restructuring, implementing scalable resource management frameworks and operational efficiency improvements.
- Managed 5+ years of compensation, benefits, and performance management for a distributed workforce, maintaining high retention and engagement.
HR Business Partner – Deputy Manager at RELIANCE COMMUNICATIONS LIMITED (2007-05 – 2014-06)
- Led workforce planning and HR operations for a regional business unit of 500+ employees over 7 years, designing end-to-end resource planning frameworks.
- Maintained attrition below 10% through strategic workforce management, succession planning, and targeted retention initiatives.
- Implemented structured HR systems including resource planning tools, performance management, and compliance processes that improved operational efficiency by 25%.
HR Business Partner – Executive at BHARTI HEXACOM LIMITED (AIRTEL) (2004-03 – 2007-05)
- Supported workforce planning and employee lifecycle management for regional operations, partnering with leadership to maintain optimal staffing levels.
- Improved Customer Satisfaction (ICE) scores through structured training programs and workforce development initiatives.
