Anjali

Customer Support Analyst with 4.5 years of experience at Odoo India Pvt Ltd, resolving 100+ customer tickets per month via email, live chat, and phone calls across Accounting, HRMS, Manufacturing (MRP), Inventory, Sales, CRM, and Purchase modules. Skilled in customer onboarding and product training, conducting performance reviews, training internal teams on new features, and representing Odoo as a speaker at industry events. Seeking a Customer Support role to apply strong product knowledge and communication skills toward delivering an excellent customer experience.

Customer Support Analyst – Odoo ERP - Odoo India Pvt Ltd

(2022-03 - 2026-07)

• Resolved 100+ customer tickets per month via email, live chat, and phone calls across Accounting, HRMS, Manufacturing (MRP), Inventory, Sales, CRM, and Purchase modules.
• Acted as Single Point of Contact (SPOC) for the expert support team, coordinating escalations and ensuring timely resolution of complex queries.
• Conducted customer onboarding and product training sessions via Google Meet, helping new users adopt Odoo ERP confidently.
• Conducted performance reviews of internal teams and delivered training on new product features to support team development.
• Partnered with internal product and support teams to relay customer feedback and resolve escalated functional issues.
• Delivered hands-on Odoo ERP training during a Faculty Development Program in Bangalore, and internal product training sessions to upskill employees across modules.
• Trained and mentored new team members, streamlining onboarding and improving time-to-productivity for new hires.

MBA - Finance - NICM – GTU

Bachelor of Commerce (B.Com) - Gujarat University

Higher Secondary Education (XII) - C.B.S.E