Geeta Vsv
ERP Support Executive | Application Support | Customer Support
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About
Customer Support & ERP Support Executive with 5+ years of experience in application support, ERP support services, and customer service. Possess 2.5 years of application support experience at Starline Solutions Pvt. Ltd. and 3 years of ERP support service experience at Techno Infonet Gujarat Pvt. Ltd. Skilled in client support, issue resolution, requirement coordination, software testing, and cross-functional communication.
Experience
ERP Support Executive at Techno Infonet Gujarat Private Ltd (2023-08 – Present)
- Documented testing procedures for developers and future testing use
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
Manual Software Tester & Customer Support Executive at Starline Solutions Pvt Ltd (2021-02 – 2023-08)
- Identify and Report bugs, Error and glitches to Development teams
- Review and analyze system specification evaluated product codes according to specifications
- Collaborated with QA Engineers to develop strategies and test plans
- Execute manual test cases and analyze results
- Create logs to document testing phases and defects
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective
- Kept scripts and test cases updated with current requirements
- Advised developers on problems with
Technical Support at Collector Office Narmda (2020-01 – 2020-07)
- Extended analysis to assist technology team efforts to escalate and resolve issues
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure
Education
M.C.A – Sardar Patel University (2019-05)
B.C.A – Sardar Patel University (2017-05)
