Geeta Vsv

Customer Support & ERP Support Executive with 5+ years of experience in application support, ERP support services, and customer service. Possess 2.5 years of application support experience at Starline Solutions Pvt. Ltd. and 3 years of ERP support service experience at Techno Infonet Gujarat Pvt. Ltd. Skilled in client support, issue resolution, requirement coordination, software testing, and cross-functional communication.

ERP Support Executive at Techno Infonet Gujarat Private Ltd (2023-08 – Present)

• Documented testing procedures for developers and future testing use
• Responded to customer requests for products, services, and company information
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered constant flow of customer calls with minimal wait times

Manual Software Tester & Customer Support Executive at Starline Solutions Pvt Ltd (2021-02 – 2023-08)

• Identify and Report bugs, Error and glitches to Development teams
• Review and analyze system specification evaluated product codes according to specifications
• Collaborated with QA Engineers to develop strategies and test plans
• Execute manual test cases and analyze results
• Create logs to document testing phases and defects
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective
• Kept scripts and test cases updated with current requirements
• Advised developers on problems with

Technical Support at Collector Office Narmda (2020-01 – 2020-07)

• Extended analysis to assist technology team efforts to escalate and resolve issues
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure

M.C.A – Sardar Patel University (2019-05)

B.C.A – Sardar Patel University (2017-05)