Quality Assurance Manager I - Cosmic Kitchen Private Limited - Gurgaon, Haryana
(2025-06)
Managing quality operations across 24 retail stores and a centralized cloud kitchen. Quality Manager with experience overseeing quality assurance, compliance, and operational standards across 24 stores and a cloud kitchen. Skilled in audits, process improvement, team alignment, and maintaining consistent quality across multi-location operations.
- Oversee quality assurance and food safety operations across 24 retail stores and a centralized cloud kitchen.
- Ensure compliance with FSSAI, hygiene, and internal quality standards through regular audits and inspections.
- Develop, implement, and monitor SOPs to maintain consistent product quality and safety.
- Conduct internal audits, gap analysis, and corrective/preventive actions (CAPA).
- Train and align store and kitchen teams on quality, hygiene, and food safety practices.
- Monitor vendor quality, raw material standards, and inbound quality checks.
- Handling customer complaints related to quality and drive root cause analysis and improvement.
- Coordinate with operations, production, and management for continuous quality improvement.
- Monitor temperature control, storage conditions, shelf-life management, and stock rotation practices across all locations.
- Prepare and present quality reports, compliance dashboards, audit findings, and improvement plans to senior management.
- Lead food safety and quality initiatives during new store launches, menu introductions, and operational expansions.
- Coordinate external audits, regulatory inspections, and certification assessments while ensuring timely closure of observations.
- Promote a culture of quality, hygiene, food safety awareness, and continuous improvement across the organization.
- Partner with procurement, operations, production, warehouse, and logistics teams to ensure end-to-end quality compliance.
- Monitor pest control, cleaning schedules, sanitation effectiveness, and environmental hygiene standards.
- Liaise with regulatory authorities, certification bodies, and external auditors.
QHSE Manager - O.P. Jindal Global University - Sonipat, Haryana
(2024-06 - 2025-06)
Managed the facilities management services, technical service and food service.
- Auditing and Risk Assessment: Conducted regular audits and Health & Safety risk assessments to ensure process compliance and adherence to HSE Requirement.
- SOP Development and Implementation: Developed and implemented various SOPs, work instruction. Training and Development: Provided Health safety and quality training to all staff and update them on the latest standards and regulations.
- Supplier Management: Coordinated with vendors and suppliers to ensure compliance with HSE requirements.
- Pest Control Management: Managed pest control programs to ensure adherence to Company Policy.
- Incident Investigation: Led incident investigations, identifying root causes and recommending corrective actions to prevent recurrence.
- Emergency Response Planning: Prepared emergency response plans and evacuation plans.
- Zero Harm Mindset Training: Provided training on zero harm mindset, BBS, risk assessment, Health safety Risk, and induction sessions.
- Calibration: Developed and implemented calibration of measuring devices.
- Safety Management: Responsible for planning, implementing, and driving HSE management systems at across the North sites.
- Legal Register and A to L File: Maintained the legal register.
- Safety Management System Development: Developed and implemented a Health & Safety Management System.
- HSE Policies, SSOW and Protocol Implementation: Implemented and maintained Health, Safety and Environment (HSE) Protocols and procedures.
- Safety Inspections and Audits: Conducted regular safety inspections and audits to identify potential hazards and risks, ensuring compliance.
- HSE Training: Developed and delivered comprehensive HSE training programs to enhance employee awareness and promote a culture of safety and organize various external trainings.
- Emergency Response Team Leadership: Led the emergency response team, ensuring effective and efficient response in case of emergencies.
- HSE Performance Data Analysis and Reporting: Oversaw the compilation and analysis of HSE performance data, generating reports for management review and decision-making.
- Regulatory Compliance: Coordinated with external agencies and regulatory bodies to ensure compliance with applicable laws and regulations related to HSE.
- Store management: + Pest Management.
- Preparing SNAG, Pre-Discussion Board, Wobot AI Management, Inspection all, BCP, Interface.
Asst. Manager in Quality Assurance - Casino Air Caterers & Flight Services - Jaipur
(2024-02 - 2024-06)
Delivery of prepared and packed food and beverages at any public airport for consumption aboard an aircraft while in flight
- Adherence to International safety standards such as HACCP, ISO 22000
- Develop, Implement, and monitor food safety and quality assurance systems (HACCP, ISO)
- Conduct internal audits, inspections, and hygiene assessments across production areas
- Investigate quality Incidents and customer complaints: Implement corrective and preventive actions (CAPA)
- Train staff on food safety, quality standards, and SOPs
- Ensure compliance with airline specific quality and documentation standards
- Liaise with clients, regulatory bodies, and Internal teams to uphold service quality
- Monitor cold chain logistics and ensure proper food handling for In-flight catering
- Maintain documentation for traceability, certifications, and audits
- In-depth knowledge of HACCP, ISO 22000, GMP, and airline food safety standards.
Sr, Quality Assurance Executive - ShreeRam Papad Pvt Ltd. (Bikaji) - Bikaner, Rajasthan
(2021-02 - 2024-01)
- Lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with ISO, FDA, GMP, HACCP, or relevant standards.
- Conduct internal audits and oversee third-party audits and inspections.
- Manage documentation, CAPAs, deviations, change controls, and risk assessments.
- Review product specifications, formulations, and test methods for regulatory and quality compliance.
- Develop and execute quality validation protocols for new products, including stability studies, shelf-life testing, and product release procedures.
- Review and approve artwork, labels, and packaging components for compliance with regional and international regulations
- Verify accuracy of claims, allergen declarations, nutritional information, and batch coding.
- Work with Regulatory Affairs and Marketing to ensure packaging materials meet all applicable legal and quality standards.
- Create and deliver training programs on quality standards, regulatory updates, and best practices.
- Monitor pest control, cleaning schedules, sanitation effectiveness, and environmental hygiene standards.
- Ensure compliance with legal requirements related to food labelling, allergen management, traceability, and consumer safety.
- Benchmark industry best practices and implement innovative quality improvement initiatives to enhance customer satisfaction and operational efficiency.
- Manage quality documentation, records, SOP revisions, audit reports, training records, and compliance evidence in accordance with company policies.
- Support business growth by developing scalable quality systems and standardization processes across multiple locations.
Quality Control Officer I - Palley Ram D & Sons (Bonn Nutrient Pvt Ltd) - Ghaziabad
(2017-04 - 2020-12)
- Raw Material Quality Check: Inspected ingredients like flour, yeast, improvers, and other raw materials as per company and FSSAI standards.
- In-Process Quality Monitoring: Conducted real-time checks during bread, bun, and bakery production to maintain texture, weight, color, and uniformity.
- Finished Product Evaluation: Performed final product testing for moisture, weight, taste, and packaging quality before dispatch.
- Hygiene and Sanitation Control: Ensured adherence to GMP (Good Manufacturing Practices) and GHP (Good Hygiene Practices) across production areas.
- Documentation & Record Keeping: Maintained batch production records, QC reports, and deviation reports for traceability and audit compliance.
- Coordination with Production Team: Worked closely with production and maintenance teams to identify process issues and implement corrective actions.
- Training & Awareness: Conducted training sessions for production staff on food safety, hygiene, and quality control procedures.
- Quality System Implementation: Assisted in implementation of HACCP, ISO, and internal quality management systems.
- Compliance & Audits: Ensured compliance with FSSAI, ISO, and customer quality requirements; supported internal and external audits.
- Packaging & Label Verification: Verified packaging integrity and labeling accuracy according to product specifications.
- Calibration of Equipment: Carried out regular, monthly and annually calibration and verification of lab instruments to ensure test accuracy and reliability.
- Safety Management System Development: Developed and implemented a Health & Safety management system.
Quality Control I - Avon Food Lab Pvt Ltd
(2016-02 - 2017-03)
- Collected, received, and prepared food, water, and raw material samples for chemical, physical, and microbiological analysis.
- Performed routine quality control testing including moisture, ash, fat, protein, acidity, pH, and salt content analysis using standard methods in accordance with AOAC, IS, and FSSAI guidelines.
- Operated and maintained laboratory instruments such as pH Meter, Spectrophotometer, Refractometer, Moisture Analyzer, and other analytical equipment to ensure accurate test results.
- Conducted calibration, verification, and preventive maintenance of laboratory instruments to maintain testing accuracy and compliance requirements.
- Maintained laboratory records, test reports, calibration logs, worksheets, and quality documentation in accordance with ISO 17025 and NABL standards.
- Ensured compliance with FSSAI, BIS, ISO 17025, Good Laboratory Practices (GLP), and laboratory quality management system requirements.
- Analyzed test results, identified deviations from specifications, and reported non-conformities to laboratory management for corrective action.
- Assisted in method validation, uncertainty studies, proficiency testing, and inter-laboratory comparison programs.
- Participated in internal audits and supported external audits conducted by accreditation and regulatory agencies.
- Ensured laboratory safety, hygiene, housekeeping, and adherence to Good Laboratory Practices (GLP) and safety protocols.
