Anjali Thacker

Results-driven Business Development and Client Relationship professional with over 20 years of experience in customer service, business development, sales, account management and team leadership across Digital Marketing, Accounting, Healthcare and Telecommunications industries. Proven track record of managing key client portfolios, generating recurring revenue, driving customer retention and delivering exceptional customer experiences.

Business Development Manager & Customer Support - NHANCE Digital - Ahmedabad

(2015-11)

• Managed a team of 5 professionals and a portfolio of 75+ clients across website development, SEO and digital marketing services.
• Handled complex client complaints and enquiries while serving as the primary point of contact for key accounts.
• Coordinated with SEO engineers, web designers and hosting providers to ensure seamless service delivery.
• Communicated with hosting companies such as GoDaddy, Fasthost and BigRock to resolve domain, website and email hosting issues.
• Trained and mentored staff to deliver exceptional customer service standards.
• Generated annual business revenue of approximately £30,000–£35,000 and achieved 75–80% client retention.

Client Relationship Manager & Business Development - J.N. Kanabar & Co. - Ahmedabad

(2013-09 - 2015-02)

• Managed a team of 3 members and a portfolio of 100+ client accounts.
• Worked for one of Australia's leading bookkeeping companies providing recurring services to over 500 businesses.
• Identified prospective overseas clients and provided customised services based on business requirements.
• Developed relationships with key decision-makers and managed pre-sales and post-sales negotiations.
• Liaised between clients and delivery teams to ensure exceptional customer satisfaction.
• Generated annual business worth AUD 50,000 and achieved 85–90% client retention.

Assistant Manager (UK Healthcare) – Sales & Marketing - QX KPO Services Ltd. - Ahmedabad

(2009-08 - 2013-09)

• Managed business development activities independently for a leading UK contractor payroll solutions provider.
• Promoted tax-saving and tax return solutions to healthcare professionals in the United Kingdom.
• Prepared reports, analysed performance metrics and developed strategies to improve business performance.
• Prepared promotional materials including brochures and marketing content.
• Generated recurring business revenue of approximately £1,500 per month (£18,000 annually).

Corporate Sales & Marketing Officer - Sanblue Enterprises - Ahmedabad

(2007-09 - 2009-08)

• Worked with an international B2B portal serving the garment and textile industry.
• Handled domestic and international client enquiries and provided real-time resolutions.
• Established relationships with customers and converted basic portal members into premium members.
• Achieved membership conversion targets and ensured consistency of customer communication.

Team Leader – Sales - Eight Teleservices Pvt. Ltd. - Gandhinagar

(2006-05 - 2007-08)

• Managed inbound sales enquiries and converted potential customers into active contracts.
• Handled customer requirements and recommended suitable products and services.
• Delivered product training to new employees and managed team coordination and reporting.
• Handled client queries and resolved issues on a real-time basis.

Senior Sales Executive - Hallo Services - Gandhinagar

(2005-07 - 2006-04)

• Worked on a UK-based outbound process for selling mobile phone contracts.
• Generated sales through cold calling and assisted customers with their queries.
• Provided product training to new trainees and assisted with call escalations.

Sales Executive - I Call India Ltd. - Ahmedabad

(2005-03 - 2005-06)

• Worked on a US-based outbound process for selling landline phone contracts.
• Generated and followed up on sales leads and resolved product-related queries.
• Achieved individual sales targets while maintaining quality and sales integrity.

Bachelor of Computer Applications - Computer Applications - IGNOU

Certificate in Computing - Computing - IGNOU

ISC

ICSE