Sachin Panwar

Client Relationship Manager and Business Development professional with 8+ years of experience driving revenue growth, client retention, consultative sales, and account management across Education, Immigration Services, Procurement, and Professional Training sectors. Proven success in developing long-term client relationships, managing complete sales cycles, generating new business, and improving customer satisfaction. Strong expertise in consultative selling, stakeholder management, pipeline management, negotiation, cross-selling, and CRM-driven sales operations.

Adept at collaborating with cross-functional teams to exceed sales targets and deliver exceptional customer experiences.

Relationship Manager - IMC Institute - Abu Dhabi, UAE

(2024-01 - 2026-03)

• Managed long-term client relationships through proactive engagement, resulting in stronger customer retention and repeat business opportunities.
• Delivered personalized onboarding experiences to ensure smooth client transitions and improve customer satisfaction.
• Identified cross-selling and upselling opportunities to maximize customer lifetime value.
• Coordinated with internal account management teams to resolve client concerns and improve service delivery.
• Collected customer feedback and monitored satisfaction levels to support continuous service improvements.
• Conducted market and competitor analysis to identify opportunities and strengthen customer retention strategies.
• Supported achievement of business growth objectives through relationship-driven sales and account expansion.

Immigration Consultant - KFA Consultant - Abu Dhabi, UAE

(2023-01 - 2023-11)

• Generated new business opportunities through consultative sales and client acquisition strategies.
• Built and maintained strong client relationships by providing tailored immigration solutions.
• Delivered persuasive client consultations and service presentations that improved conversion opportunities.
• Negotiated service agreements and successfully closed immigration service contracts.
• Managed the complete sales pipeline, ensuring timely follow-ups and lead conversions.
• Prepared sales performance reports and monitored pipeline metrics to improve forecasting accuracy.
• Conducted market research to identify emerging trends, customer needs, and business opportunities.
• Recommended additional services through strategic cross-selling to increase revenue per client.

Procurement Officer - Al-Hilal General Express - Abu Dhabi, UAE

(2022-07 - 2023-01)

• Managed procurement activities including sourcing, vendor evaluation, quotations, and purchasing.
• Negotiated with suppliers to secure commercially competitive pricing and favorable contract terms.
• Coordinated procurement processes to ensure timely delivery of operational requirements.
• Maintained supplier relationships while supporting organizational procurement objectives.
• Assisted logistics and operations teams through accurate documentation and procurement coordination.

Sales Manager - Exploring Infinities (Bhanzu) - India

(2022-03 - 2022-05)

• Managed prospective customer interactions through phone, email, WhatsApp, and CRM platforms.
• Converted qualified leads into enrolled customers through consultative selling techniques.
• Resolved customer escalations efficiently, improving customer confidence during the sales process.
• Maintained accurate CRM records to support sales forecasting and customer follow-ups.
• Educated prospective customers on educational programs, increasing conversion opportunities.

Senior Business Development Executive - Unacademy - Bengaluru, India

(2020-05 - 2022-03)

• Identified new business opportunities to expand market reach and increase revenue generation.
• Developed and executed business development initiatives supporting organizational growth objectives.
• Managed strategic client relationships to strengthen account penetration and customer retention.
• Collaborated with senior leadership on sales planning, business process improvements, and risk management.
• Conducted market research to identify emerging business opportunities and competitive insights.
• Supported revenue growth through consultative sales and relationship management.
• Key Achievement: Promoted from Business Development Executive to Senior Business Development Executive within one year with a 35% salary increase based on performance.

Onboarding Manager - Grassroot - Bengaluru, India

(2019-07 - 2020-05)

• Managed nationwide onboarding of teaching professionals for online education programs.
• Screened, interviewed, and evaluated candidates against organizational hiring standards.
• Served as the primary contact for onboarding-related queries and stakeholder communication.
• Supported recruitment operations while maintaining a positive onboarding experience.
• Key Achievement: Recognized as Top Performer for three consecutive months.

Business Development Executive - Global Shiksha - Bengaluru, India

(2019-04 - 2019-07)

• Generated new sales opportunities through outbound prospecting and relationship building.
• Delivered product demonstrations and sales presentations to prospective customers.
• Built and maintained long-term customer relationships to encourage repeat business.

Business Development Executive - Eduvirtuoso - Bengaluru, India

(2018-01 - 2019-04)

• Promoted educational products through consultative sales techniques.
• Coordinated daily operational activities and delegated work assignments.
• Monitored team performance and supported coaching initiatives to improve productivity.
• Assisted management in achieving operational and sales objectives.
• Key Achievement: Promoted from Business Development Executive to Team Leader within 3 months.

Bachelor of Science - Information Technology - Graphic Era University (2014)