Regional Sales Coordinator at Indiana Gratings Pvt. Ltd. (2024-03 – Present)
Manages follow-up for offers post-enquiry, coordinates with estimators, updates offer statuses in TALLY system, monitors payment schedules, manages Bank Guarantees and Earnest Money Deposits, prepares Proforma Invoices, and generates MIS reports.
- Managed follow-up for offers post-enquiry, ensuring that all communications are recorded in the Portal
- Coordinated with estimators to handle client revision requests, ensuring timely responses and updates
- Updated offer statuses in the TALLY system and scheduled follow-ups as required
- Monitored payment schedules, ensured timely payment releases, and escalated discrepancies to the relevant billing or finance managers
- Followed up on outstanding statements, maintaining up-to-date status records
- Managed and followed up on Bank Guarantees (BG) and Earnest Money Deposits (EMD)
- Coordinated with finance at Head Office to prepare Proforma Invoices (PIs) for advance payments, and followed up to ensure timely payment release
- Prepared and uploaded Material Instructions (MIs) and supporting documents to the portal, addressed any comments or rejections, and facilitated necessary responses
- Managed schedules, handled important documents, and communicated relevant information with the sales team
- Informed clients of any unforeseen delays or issues
- Prepared and distributed Management Information System (MIS) reports to monitor team progress and performance
Regional Sales Coordinator at Sick India Pvt. Ltd. (2017-11 – 2023-12)
Managed sales team schedules, appointments and travel arrangements. Created sales presentations, technical and budgetary offers, contracts and agreements. Handled customer inquiries, maintained CRM database, processed orders, and monitored KPIs.
- Manages the schedules, appointments and travel arrangements for the sales team
- Help with the creation of sales presentations, data, technical & budgetary offers, contracts and agreements
- Handle inquiries and requests for the sales team as a single point of contact, develop and implement sales strategies in collaboration with sales managers and team members
- Coordination and effective communication with other departments to ensure the smooth flow of information and process
- Interact with the customers to gather information, answer questions and offer assistance
- Maintain a high level of customer satisfaction by addressing and resolving issues in a timely and professional manner
- Identify challenges and proactively works towards finding effective solutions
- Work with the team to troubleshoot problems and improve processes
- Serve as a single contact between the sales team and other internal departments
- Communicate critical information to team members and maintain an open line of communication within the sales department
- Establish and maintain positive relationships with customers, channel-partners and internal stakeholders
- Maintain customer database and update all the information of customers in the CRM portal
- Monitor and report on key performance indicators (KPIs) relevant to the sales team goal
- Provide regular updates to the management on sales activities and achievements
- Handle order processing, invoice generation, material dispatch, payment collection and follow-up
- Monitoring daily attendance and tour plan tracker petty cash handling & office administration
Regional MIS & Sales Coordinator at Bajaj Corp Ltd. (2017-03 – 2017-11)
Prepared and evaluated daily performance of primary versus secondary sales. Analyzed sales performance, prepared incentive and commission data, stock reports, and monitored regional sales statistics.
- Preparing and evaluating the daily performance of the primary versus secondary sales
- Analyzing sales performance and monitoring each salesperson's output individually
- Preparing various incentive and commission data for sales team and business partners
- Preparing stock report using information from the primary and secondary sales
- Monitoring daily online attendance and tracking daily visit plan of FSO's, Planning, implementation and monitoring of various schemes launched for customer, retailer, distributor and FSO programs
- Monitoring the region's complete sales statistics. Tracking the daily run rate and target's deficiency
- Preparing reports for HO in accordance and requirements
- Analysing revenue reports, planning for low performing items, forecasting monthly sales target based on current trends and coordinating with zonal sales head to enhance sales
Regional Marketing MIS Coordinator and Sales Support at Philips India Ltd. (2014-09 – 2017-03)
Compiled and analyzed sales data to create daily marketing reports. Prepared stock reports, performance evaluations, incentive reports, and coordinated with vendors for marketing and branding activities.
- Compiling, analysing and summarizing sales data to create daily marketing reports
- Preparing and circulating daily objectives, ISP and ISR productivity reports
- Preparing stock reports based on the primary, secondary and tertiary sales data
- Performance evaluation and tracking of individual salespersons productivity
- Planning for low performing products
- Monitoring daily online attendance, creating and disseminating daily report on planned and actual manpower
- Creating monthly incentive and commission reports for sales team, dealers and distributors
- Analysing product wise monthly and quarterly sellout performance of dealers and distributors
- Planning and monitoring schemes launched for sales team, dealer and distributors
- Preparing and circulating daily demonstration reports
- Coordinating with the vendors for marketing branding, display products etc.
- Evaluating and processing invoices and bills from vendors for timely payouts
- Coordinating with the courier companies for timely delivery of branding and merchandising items
- Preparing sales and marketing presentations, data for reviews, discussions and meetings
Regional Sales MIS Coordinator at Tata Teleservices Ltd. (2012-04 – 2014-09)
Managed East Region's sales data, monitored daily run rate and sales team performance. Tracked order bookings, work order generations, installations, and prepared dashboard reports and presentation data.
- Managing the East Region's sales data. Monitoring daily run rate and highlighting any deviation from target
- Monitoring daily sales plan, Individual performance and tracking of sales team performance
- Keeping track of daily order bookings, work order generations and installations
- Preparing and circulating daily dashboard report of total activation, pending orders and rejection cases
- Preparing incentive and commission data of the sales team and channel partners
- Preparing presentation and sales data for reviews and meetings with internal sales team, collection team, marketing team, technical team and customer care team
Regional Sales MIS Coordinator at Bharti Airtel Services Ltd. (2007-06 – 2012-03)
Managed East Region's sales data, monitored sales plans and individual performance. Tracked order bookings, prepared dashboard reports, incentive and commission data, and presentation materials.
- Managing the East Region's sales data. Monitoring daily run rate and highlighting any deviation from target
- Monitoring daily sales plan, Individual performance and tracking of sales team performance
- Keeping track of daily order bookings, work order generations and installations
- Preparing and circulating daily dashboard report of total activation, pending orders and rejection cases
- Preparing incentive and commission data of the sales team and channel partners
- Preparing presentation and sales data for reviews and meetings with internal sales team, collection team, marketing team, technical team and customer care team
- Keeping track and circulating reports for chocked, faulty DP's, monitoring successful and pending shifting cases
Customer Service Executive at Bharti Airtel Services Ltd. (2003-04 – 2007-06)
Managed customer complaints, inquiries and requests. Resolved issues related to relocation, cancellation, safe custody cases, and billing. Prepared daily QRC dashboards and handled ARC points and walk-in customers.
- Managing customer complaints, inquiries and requests
- Resolving customer complaints, inquiries and requests within the specified time frame
- Managing the relocation, cancellation and safe custody cases
- Resolving customer complaints about billing and services and to retain them in the network
- Preparing and disseminating daily QRC dashboard
- Handled ARC points and walk in customers
