Ankita Chauhan

IT professional with 4.10 years of experience, including 1.2 years of hands-on experience in ServiceNow as a junior ServiceNow Developer. Experienced in ServiceNow platform configuration, workflow automation, AI agent deployment and configuration, data management, and application validation. Familiar with ServiceNow development concepts, Flow Designer, ATF, CSM processes, and platform administration. Eager to enhance technical expertise and contribute to building efficient ServiceNow solutions.

Junior Software Developer at Maantic (2026-04 – Present)

Configure AI Agents, workflow automation, and ServiceNow platform configuration. Supported workflow validation, test data management, and developed hands-on experience with Customer Service Management (CSM) processes, workflows, and configurations. Created, tracked, and managed customer interactions and cases across multiple service channels to understand the workflow and lifecycle of CSM.

• Creating and maintaining test data for AI agent and workflow validation.
• Configuring and testing workflow automation using trigger-based processes.
• Performing functional and workflow testing to validate AI agent behavior.
• Monitoring workflows, analyzing results, and resolving execution issues.
• Documenting test cases, findings, and validation results.
• Assisting with CSM research, workflow analysis, plugin configuration, and requirement understanding.
• Creating, tracking, and managing customer interactions and cases through multiple service channels.

Junior ServiceNow Developer at ServiceNow - Product Engineering Organization (2026-01 – 2026-03)

Worked on AI-based incident summarization and workflow validation within the ServiceNow environment to ensure accurate summaries and reliable multi-step workflow execution by AI agents.

• Validated AI training datasets to ensure data integrity, consistency, and quality for improved model performance.
• Created and managed test incident records in ServiceNow to evaluate the accuracy of AI-based incident summarization.
• Reviewed and evaluated AI-generated case summaries to verify correct identification of issues, key actions taken, and resolutions.
• Designed and executed test scenarios to assess AI agent functionality, decision-making, and end-to-end workflow execution.
• Analyzed AI outputs and workflow behavior to identify inconsistencies, logic gaps, or missing details, and documented findings for validation and debugging.

Junior ServiceNow Developer at ServiceNow - Product Engineering Organization (2025-12 – 2026-01)

This project involved AI-assisted development and validation of ServiceNow scoped applications, including refining AI-generated code.

• Built and configured sample scoped applications using the ServiceNow IDE (Build Agent), implementing core business logic with ServiceNow TypeScript.
• Debugged and refined AI-generated code to identify issues and ensure correct functionality.
• Developed and executed Automated Test Framework (ATF) test cases to validate application features and ensure reliable performance.
• Configured platform resources and application components to support scoped application development in ServiceNow.
• Validated implemented features through automated testing, improving application stability and functionality.

ServiceNow Intern at Maantic Technologies Pvt. Ltd (2025-04 – 2025-12)

Worked on ServiceNow ITSM modules including Incident, Change, Problem, and Service Catalog, assisting in customization and process automation. Developed and modified workflows using Flow Designer, created platform components such as Business Rules and Client Scripts, and supported performance optimization and best-practice implementation under team guidance.

• Assisted in developing and customizing ServiceNow ITSM modules including Incident, Change, Problem, and Service Catalog.
• Worked on catalog items and multi-step workflows using Flow Designer and platform scripting.
• Created and managed Business Rules, Client Scripts, Script Includes, UI Policies, and Access Control Rules (ACLs) following ServiceNow best practices.
• Followed best practices for performance, security, and maintainability aligned with ITIL service management principles.

Vocational IT Trainer at Vision India Pvt. Ltd. (2021-07 – 2025-12)

Delivered IT training to students at SSCAU Government Inter College, Selakui, Dehradun.

• Designed and delivered IT-focused curriculum for high school students, covering computer basics, digital tools, and introductory programming.
• Conducted trainer training sessions to integrate educational technologies into classroom and administrative work.
• Mentored students in coding workshops and supported IT awareness initiatives.
• Balanced a part-time IT internship alongside training, demonstrating adaptability and time management.

BCA in Computer Science – ITM Dehradun (2016 – 2019)