Sahil Khurana

ServiceNow Developer/Consultant with 4+ years of experience delivering solutions across Security Operations (SecOps Vulnerability Response), IT Service Management (ITSM), Service Catalog, workflow automation, and third-party integrations. Hands-on experience in configuring and customizing ServiceNow using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflow Editor, Scripted REST APIs, Import Sets, and Transform Maps. Proven ability to automate manual processes, improve platform efficiency, and support secure integrations with tools including Qualys, Tenable, Okta, Active Directory, CyberArk, NVD, and Flashpoint.

Experienced in Agile delivery, stakeholder collaboration, and translating business requirements into scalable technical solutions.

ServiceNow Consultant (Security Engineer II) at Deloitte USI (2021-06 – Present)

• Configure and enhance ServiceNow Security Operations Vulnerability Response (SecOps VR), including assignment rules, remediation task rules, risk calculators, rollup calculators, remediation target rules, approval rules and CI lookup rules.
• Integrated ServiceNow VR with third-party tools using Scripted REST APIs, Integration Hub, Import Sets, Transform Maps, and custom deduplication logic to improve vulnerability data ingestion and record integrity.
• Deployed and configured out-of-the-box connectors and plugins for Qualys, Tenable, NVD, and Flashpoint to enable automated vulnerability ingestion and enrichment.
• Built end-to-end automated remediation workflows using Flow Designer reducing manual effort in vulnerability triage, routing, and approval processes.
• Designed and published dashboards, reports, and KPIs to track vulnerability aging, SLA compliance, remediation throughput, and critical exposure.
• Developed and configured ServiceNow solutions across ITSM and related workflows using Business Rules, Script Includes, Scheduled Jobs, Client Scripts, Glide API, UI Policies, Data Policies, UI Actions, ACLs, and UI Pages, following best practices.
• Automated Service Catalog items and workflows to improve request fulfillment time and reduce manual intervention.
• Integrated ServiceNow with Okta and Active Directory using REST APIs and OAuth 2.0, reducing manual errors in provisioning and deprovisioning by 70%.
• Configured CyberArk integration for automated privileged account vaulting, enhancing security and compliance.
• Implemented Advanced Work Assignment (AWA) for IAM queues based on team capacity, improving task distribution and reducing manual assignment effort.
• Developed a UI Page-based metrics dashboard for 50+ assignment groups, enabling consolidated reporting and faster decision-making
• Built a custom ServiceNow web page for bulk attachment download across multiple task records, eliminating manual download effort and saving hours of work weekly.
• Supported ServiceNow upgrade validation and testing, created technical documentation, participated in Agile ceremonies, and mentored team members through knowledge-sharing session.

Bachelors Of Technology in Computer Science Engineering – The NorthCap University (2017 – 2021)