Ann Tiya

Results-driven Senior Associate with over three years of experience leading service operations, managing teams, and coordinating across departments and stakeholders. Skilled in strategic planning, target achievement, and process coordination, with a consistent record of driving efficiency and delivering high-quality client service. A versatile and quick-learning professional with a commerce background, now seeking to apply transferable operations and management strengths in a new domain offering fresh challenges and growth.

Incharge Wellness - Aster Medcity - Kochi

(2026-01)

• Serve as department in-charge, overseeing daily wellness operations and ensuring smooth, high-quality service delivery across the function.
• Coordinate closely with doctors and clinical teams to align health checkup services with medical protocols and patient-care standards.
• Develop and execute departmental strategies to improve operational efficiency and the overall client experience.
• Set and achieve departmental targets, driving health checkup conversions through proactive client engagement.
• Lead and manage the wellness team — scheduling activities, delegating responsibilities, and monitoring performance.
• Act as the central point of contact for inter-departmental coordination, ensuring effective communication and timely resolution of issues.

Associate – Wellness Department - Aster Medcity - Kochi

(2023-01 - 2025-12)

• Delivered front-line customer service to patients undergoing comprehensive health checkups, ensuring comfort and satisfaction throughout the process.
• Managed wellness package billing in coordination with the billing and finance departments for accuracy and transparency.
• Guided clients through each step of the health checkup journey with clear instructions and personalized assistance.
• Scheduled appointments and supported health checkup conversions through inbound/outbound calls and in-person consultations.

SEO Executive - AS Digitals Pvt Ltd - Kochi

(2022-07 - 2022-11)

• Developed and executed SEO strategies to improve website visibility and search rankings.
• Conducted keyword research and optimized content for stronger search engine performance.
• Monitored performance using Google Analytics and Search Console, collaborating with content and design teams to enhance user experience.

Associate - KPMG Global Delivery Centre - Kochi

(2020-09 - 2020-12)

• Supported data analysis and documentation tasks, and assisted senior associates with client report preparation.

Master of Commerce - Finance - KMM College of Arts and Science, Thrikkakara (2020)

Bachelor of Commerce - Computer Application - Rajagiri College of Management and Applied Sciences, Kakkanad (2018)