Annie Anthony

Operations professional with 10+ years across startups and global financial services, with experience in process improvement, customer experience, logistics and fulfillment, quality assurance, content operations, stakeholder coordination and team leadership.

I am an MBA graduate with experience in content reviewing and quality checking. I am a detail-oriented person and comfortable working with guidelines and checking work for errors. I am a quick learner and interested in learning new skills, especially in AI and data annotation. I am comfortable with computer-based work and can work with focus and consistency.

Head of Operations at Instyn Education (2021-07 – Present)

• Optimized team workflows and processes, increasing operational throughput by 30% and reducing turnaround time for project deliverables by 15%.
• Implemented a quality-audit system that reduced error rates by 25% and strengthened adherence to operational standards.
• Led cross-functional projects that improved execution speed by 35% while managing key stakeholders and operational KPIs.
• Drove employee development and resource planning, contributing to a 50% increase in internal promotions and improved team scalability.
• Coordinated educators, subject experts, designers and web teams to develop and quality-check digital learning resources against defined timelines.

Chief Operating Officer at Eduvirtuoso (2017-07 – 2020-08)

• Built and trained teams across functions, enabling department owners to run processes independently.
• Managed operations across verification, customer support, NDR, courier coordination, packaging and logistics; achieved a 99.3% customer satisfaction score.
• Established SOPs, checks and operating metrics to identify process gaps and improve consistency.
• Worked with design and development teams to align product execution with market needs and trained reporting managers to resolve operational issues within a 30-minute TAT.

Operations Manager at Global Shiksha India Pvt. Ltd. (2016-08 – 2017-06)

• Set up the verification process and built the team, improving delivery rate from 66% to 90%.
• Managed verification, customer support, courier-partner coordination and warehouse operations.
• Introduced checks and performance metrics, trained new joiners and conducted periodic quality reviews.

Manager - Finance Operations at BNP Paribas Securities Services (2015-08 – 2016-08)

• Managed Global Custody tax operations and presented the operating model during on-site client due diligence visits.
• Maintained operating memorandums and process controls, ensuring procedures were documented and teams remained aligned with market changes.
• Monitored client queries against a three-hour TAT and reviewed FATCA-related tax documentation and entity classifications.

Finance Associate - International Taxation / Global Custody at BNP Paribas Securities Services (2012-02 – 2015-07)

• Handled tax operations for Australian and New Zealand clients across relief-at-source, reclaim and market update processes.
• Reviewed tax forms and advised clients on documentation requirements across approximately 15 investment markets and treaty-rate eligibility.
• Coordinated reclaim documentation, communication with tax authorities and crediting of client funds across approximately 10 markets.
• Handled US tax documentation, periodic reporting and audits, and trained new employees.

MBA in Marketing & Finance – Panimalar College (Anna University) (2012)

B.Com – Sophia Girl's College, Ajmer (2010)