Nitin Patil

Customer Experience and Business Intelligence Analyst with 3.5+ years of experience delivering data-driven insights for luxury and FMCG brands. Strong expertise in CX survey analytics, Azure SQL, Power Query, and Power BI, with proven ability to transform complex datasets into clear dashboards and client-ready insight decks. Experienced in collaborating with cross-functional teams and Client Success Managers to support strategic decision-making through actionable storytelling.

CX Analyst | Luxury Customer Experience - CXG - Dubai (Remote)

(2025-10)

• Delivered end-to-end CX analytics for global luxury brands using quantitative customer experience survey data across multiple touchpoints.
• Extracted, cleaned, and transformed data from Azure using SQL and Power Query, ensuring data accuracy and reliability.
• Developed Power BI dashboards to track CX KPIs including advocacy, advisor behavior, service quality, and journey performance.
• Performed trend analysis, benchmarking, and gap analysis to identify key drivers of customer satisfaction and brand advocacy.
• Created client-ready PowerPoint insight decks and collaborated with Data Processing teams and CSMs to deliver actionable, business-aligned recommendations.

Research Associate | Business Intelligence - Nielsen IQ - Vadodara

(2022-04 - 2025-09)

• Delivered end-to-end BI solutions for global FMCG clients including Coca-Cola, Pepsi, Monster Energy, Nestlé, Danone, and Arla.
• Managed ETL processes and large datasets, performing data extraction, transformation, validation, and quality checks.
• Designed and optimized data models to ensure performance, scalability, and reliable analytics.
• Built interactive dashboards and KPI reports using Nielsen IQ Discover to track market performance and brand health.
• Collaborated with cross-functional teams and database administrators to translate business requirements into accurate, client-ready insights.

B.Sc. - MATHEMATICS - The M.S. University of Baroda (2017 - 2020)