Anshuman Singh
Lead Analyst – IT Operations & Asset Management
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About
Results-driven Operations & Service Management professional with 9+ years of experience in Asset Management, Distributor/Partner Support Operations, Service Delivery, Data Validation, Stakeholder Management, Escalation Handling, and Operational Planning. Experienced in supporting global clients across US and Canada locations, coordinating cross-functional teams, managing onboarding activities, maintaining operational trackers, and ensuring service quality and data accuracy. Strong expertise in reporting, process governance, client communication, and Microsoft 365 tools.
Experience
Lead Analyst – IT Operations & Asset Management - HCL Technologies Ltd
(2021-05)
- Managed Asset Management operations for Xerox project ensuring inventory accuracy and governance.
- Supported client escalations and ensured timely closure through stakeholder coordination.
- Prepared and validated operational data as per client requirements before reporting and execution.
- Worked with global stakeholders across US and Canada locations.
- Maintained centralized trackers and delivered weekly/monthly operational planning.
- Conducted team meetings, progress reviews, and action tracking.
- Coordinated onboarding and operational enablement activities.
- Managed reporting, dashboards, and service metrics for leadership visibility.
- Proactively identified operational risks and escalated bottlenecks.
- Ensured data quality, compliance, and process adherence.
- Collaborated across multiple teams to improve service delivery and business outcomes.
- Supported account managers with operational workload planning and execution.
Team Lead – IT Operations & Help Desk - Eagle Information Systems (P) Ltd
(2020-10 - 2021-05)
- Managed IT service operations and escalations.
- Coordinated client communication and asset governance.
- Delivered SLA and performance reporting.
Service Coordinator – IT Asset & Service Operations - Team Computers Pvt Ltd
(2016-09 - 2020-10)
- Managed IT assets and service operations.
- Handled onboarding/offboarding workflows.
- Supported client reporting and compliance.
Education
B.Tech - Computer Science
