Ansu Antony

To exhibit professionalism and achieve highest efficiency in whatever job is assigned to make a conscious effort to increase my knowledge base.

CUSTOMER RELATIONSHIP EXECUTIVE - ORIX PROPERTIES AND DEVELOPERS - Ernakulam, India

(2020-01 - 2024-02)

• Maximised customer satisfaction by resolving service issues promptly.
• Assisted customers with product-related questions, feedback and complaints.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Collected and updated accurate customer information to generate meaningful insights.

CUSTOMER RELATIONSHIP EXECUTIVE - Neerozhukki Vaidyasala - Edappally, KL, India

(2024-02 - 2024-07)

• Collaborated with other departments to resolve customer complaints efficiently.
• Prepared reports summarising customer feedback, trends, opportunities and challenges.

Master of Arts - Human Resource Management - MG University (2024-02)

Bachelor of Business Administration - MG University (2021-12)

Plus Two - Kerala Board of Higher Secondary Examination (2018-12)

SSLC - Kerala Board of Public Examination (2016-12)