Aaditya Shrimali

A dedicated and results-driven professional with a Master's degree in Hindi Literature and hands-on experience in customer relationship management within the telecommunications sector. Proven ability to effectively manage high-volume client inquiries, resolve complex service issues, and leverage digital CRM tools to boost operational efficiency and retention. Possesses strong verbal and written communication skills enhanced by a solid background in creative content writing and strategic brand identity design.

Customer Relationship Executive (CRE) - Vi Store - Ahmedabad, Gujarat

(2025-10 - 2026-02)

• Served as the primary point of contact for retail clients, professionally addressing high-volume daily inquiries regarding premium mobile services, network plans, and software troubleshooting.
• Managed complex customer service requests end-to-end, mitigating escalations and resolving customer complaints swiftly to ensure excellent consumer satisfaction and retention metrics.
• Utilized corporate internal CRM systems and specialized digital service portals to securely process financial transactions, plan migrations, and accurately maintain active customer accounts.
• Collaborated with the on-floor sales team to actively promote value-added store services and products, contributing directly to achieving standard monthly customer engagement and retention targets.

Master of Arts (M.A.) - Hindi Literature - Gujarat University (2024-04)

Bachelor of Arts (B.A.) - Gujarat University (2022)