Anu Krishna

A dedicated, organized, and detail-oriented professional with knowledge and experience in reception, accounts, customer service, and administrative activities. Skilled in handling front-office operations, customer enquiries, telephone calls, documentation, data entry, billing, record maintenance, and basic accounting tasks. Possess strong communication, interpersonal, numerical, and organizational skills with a professional and responsible approach to work.

A quick learner who adapts well to new responsibilities and works effectively both independently and as part of a team. Seeking a suitable position in a reputed organization where I can utilize my skills, contribute to organizational growth, and develop my professional career.

Telecaller - Sreekandapuram Hospital

(2025)

• Handled incoming and outgoing calls from patients and attendants in a professional and courteous manner.
• Scheduled, confirmed, rescheduled, and cancelled doctor appointments.
• Provided accurate information about doctors, departments, hospital services, timings, and health check-up packages.
• Conducted appointment reminders and follow-up calls to patients.
• Coordinated with reception, doctors, billing, insurance, and other departments to resolve patient queries.
• Maintained accurate records of patient calls, appointments, enquiries, and follow-ups.
• Handled patient concerns and complaints professionally and escalated issues to the appropriate department when required.
• Maintained patient confidentiality and followed hospital policies and communication procedures.
• Assisted in improving patient satisfaction through timely communication and effective follow-up.

Accountant - Sreekandapuram Hospital

• Handled patient billing, cash collections, receipts, invoices, and payment entries
• Managed accounts payable and receivable and followed up on outstanding payments.
• Prepared and verified patient bills, invoices, receipts, and payment records.
• Verified expenses, purchase bills, supplier invoices, and payment documents.
• Assisted with insurance claim settlements and verification of financial documents.

Master of business administration - HR and Finance - Kerala University (2022 - 2024)

Bachelor of commerce - Kerala University (2018 - 2021)