Anu Mol James

Detail-oriented and customer-focused passenger attendant with extensive experience in providing exceptional service to passengers in dynamic airport environments. Skilled in check-in and baggage handling, flight information updates, passenger assistance and issue resolution. Adept at managing special requests, handling customer complaints and maintaining smooth communication between airlines, ground handlers and stakeholders.

Currently seeking a Passenger attendant position to leverage expertise in customer service and operational excellence to enhance the passenger experience and contribute to the smooth functioning of airport operations.

Passenger Attendant - Sharjah Aviation Services - Sharjah

(2025-05 - 2025-10)

• Delivered exceptional customer support by handling inquiries, complaints, and requests professionally, ensuring a positive passenger experience.
• Managed check-in, boarding, and customer queries, ensuring smooth operations while adhering to company policies and regulations.
• Addressed and resolved passenger complaints promptly, escalating issues to appropriate departments when necessary.
• Communicated flight updates, including schedules, delays, and baggage handling, while collecting customer feedback for service improvements.
• Ensured clear communication with passengers regarding flight status, gate changes, delays, and baggage handling.
• Assisted in maintaining airport security and safety standards, following protocols for baggage screening, boarding procedures, and overall customer safety.

Junior Customer Service Executive - AI Airport Service Limited - Calicut International Airport, India

(2023-10 - 2025-03)

Customer Service, Finance and Administration

• Assisted passengers with check-in procedures, baggage drop-off, and claims, ensuring a seamless travel experience.
• Provided timely and accurate updates on flight schedules, delays, and cancellations to passengers.
• Supported passengers' special requirements, including wheelchair assistance, seat assignments, and travel document verification.
• Addressed and resolved customer complaints in a professional manner, ensuring satisfaction and maintaining service quality.
• Coordinated effectively with airlines, ground handlers, and relevant stakeholders to ensure smooth airport operations.
• Tracked and reunited passengers with lost luggage, ensuring efficient baggage handling processes.
• Processed financial transactions for airline services, including invoicing, payment collection, and billing.
• Assisted in managing financial documentation, preparing monthly reports, and supporting budget planning.
• Coordinated payment processing and resolved billing discrepancies for airlines.
• Analysed financial data using Excel, generating reports and reconciling station revenue for Air India and Air India Express.
• Managed invoicing, billing, and payment processing for international airline shipments, ensuring accuracy and compliance with company standards.
• Prepared financial reports, reconciled station revenue, and analysed revenue patterns to support budgeting and operational performance.

Bachelor of Commerce in IATA - Commerce - Calicut University (2021)

Higher Secondary - Board of Higher Secondary Examination (2017 - 2019)

SSLC - Board of Public Examination (2016 - 2017)