Anu Thakre

Senior Salesforce Administrator with 6+ years translating business requirements into scalable Sales Cloud and Service Cloud solutions. Experienced across the full consulting lifecycle — discovery, solution design, configuration, UAT, and adoption — for orgs supporting 5,000+ users. Skilled at partnering with stakeholders to convert complex business needs into actionable, measurable Salesforce solutions.

Senior Salesforce Administrator at MResult Technologies | Client: Bright Horizons Family Solutions (2025-11 – Present)

• Solution ownership — leads configuration, maintenance, and optimization of the Salesforce platform, acting as the functional bridge between business stakeholders and technical teams.
• Delivery management — manages user stories and production issue triage through Azure DevOps across Sales Cloud and Service Cloud.
• Access & data design — designed and implemented the access model (permission sets, permission set groups, package management) and lead assignment rules based on business requirements.
• Data operations — uses Data Loader and Data Import Wizard for bulk data management; Workbench and Salesforce Inspector for debugging and system optimization.
• Reporting — builds actionable reports and dashboards that support stakeholder decision-making.

Salesforce Administrator (Level 1 → Level 2) at NetApp Private Ltd. (2021-08 – 2025-10)

Growth path: Sales Analyst 1–Salesforce Administrator (Aug '21–Jun '23) → Senior Salesforce Administrator (Jun '23–Oct '25)

• Manage end-to-end Salesforce administration, including user provisioning, role hierarchy, profiles, permission sets, sharing rules, OWD, and field-level security across Sales Cloud and Service Cloud.
• Configure and maintain Salesforce objects, fields, record types, page layouts, validation rules, Lightning Record Pages, and Dynamic Forms to meet evolving business requirements.
• Design, develop, and optimize Salesforce Flows, including Screen, Record-Triggered, Scheduled-Triggered, and Autolaunched Flows, to automate business processes and improve operational efficiency.
• Modernize legacy automation by migrating Workflow Rules and Process Builder processes to Salesforce Flow in accordance with platform best practices.
• Configure approval processes, assignment rules, email alerts, custom notifications, formula fields, and roll-up summaries to support business workflows.
• Build and maintain reports, dashboards, custom report types, and list views to deliver actionable business insights to leadership and cross-functional teams.
• Execute bulk data management activities using Data Loader, Data Import Wizard, and Workbench, while maintaining data integrity through deduplication and data quality audits.
• Support Salesforce release management through sandbox management, UAT coordination, configuration deployments, and post-deployment validation.
• Provide L2 production support by troubleshooting Salesforce issues, resolving user queries, and meeting defined SLAs.
• Partner with business stakeholders to gather requirements, document technical solutions, develop SOPs in Confluence, and deliver end-user training.

Salesforce Admin at Pyramid IT PVT LTD. |Client: NetApp India Pvt Ltd (2020-08 – 2021-08)

• Business alignment — customized Salesforce to match business processes by configuring custom objects, fields, and record types.
• Operations — managed day-to-day administration (user and data management), provided technical support and troubleshooting.
• Delivery — used Apex API, Triggers, and Visualforce for customization; deployed changes via Change Sets while maintaining system stability.

Software Developer at Kore Softwares (2018-10 – 2020-08)

• Development — built and enhanced custom solutions using Apex, Triggers, Visualforce, and Batch Apex.
• Deployment & data — supported Changeset deployments for smooth production transitions; contributed SQL scripts for data management and reporting.
• Delivery support — supported work plan development and reviewed project timelines to ensure timely delivery.