Senior Salesforce Business Analyst
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With over seven years of comprehensive expertise in Salesforce CRM, encompassing business consulting and solution design, I bring a wealth of experience to the table. My background includes proficiently implementing Sales Cloud, Service Cloud, and Experience Cloud solutions, demonstrating a track record of successful project delivery and client satisfaction.
Lead and oversee Salesforce implementation projects (Sales Cloud, Service Cloud, Experience Cloud, and development of App Exchange Application), collaborating with cross-functional teams or Key Stakeholders to gather requirements, design solutions, and execute system enhancements.
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Analyse business processes, identify areas for improvement, and translate business needs into Salesforce solutions.
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Managed full project life cycle, from initial concept to deployment, ensuring alignment with stakeholder expectations and project timelines.
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Prepared Project Plan, Resource Plan, and Kick-off Deck, ensuring clear communication and alignment of project objectives with stakeholders.
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Prepared high level solution design and ensure the solution best fit with optimization of resources and Reviewing with Technical Lead.
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Implemented and customized Salesforce solutions to enhance customer relationship management for insurance clients, leading to improved customer engagement.
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Prepared Mock-up screens using Figma.
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Responsible for End-to-end project management including Project initiation, Planning, Execution, Monitoring and Controlling till closer to the project.
B.Tech: Information Technology
Inderprastha Engineering College, Ghaziabad
