Anuj Kumar Singh

Dynamic professional with extensive experience as North Technical Head at Delta Lens Pvt Ltd, excelling in communication and problem-solving. Proven track record in enhancing customer satisfaction through effective complaint resolution and training initiatives. Committed to delivering excellence while fostering collaborative relationships in fast-paced environments.

North Technical Head - Delta Lens Pvt. Ltd. - Delhi NCR (Nikon Lenswear India)

(2022-07)

• Managed complaints with calm, clear communication and problem-solving.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analyses information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.

Cluster Optometrist - Lenskart.com (HTO) - Noida, Ghaziabad

(2016-10 - 2022-06)

• Led in-store training sessions for new staff, enhancing team knowledge on optometry practices and customer service.
• Provided supervision and consultation to healthcare in training.

Senior Optometrist - Reliance Vision Express - Bangalore, India

(2012-09 - 2016-09)

• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bachelor - Optometry - Himalayan University Noida (2019-10)

Diploma - Optometry - Gandhi Eye Hospital Aligarh (2012-08)

Inter Mediate - U.P Board (2010)

High School - U.P Board (2008)