Anuja Dongrikar

Facilities and building manager with experience across residential, hotel and apartment operations in Melbourne. Delivers major capital projects within budget and timeline, including a building-wide HVAC replacement, three lift replacements, rooftop waterproofing and a foyer renovation. Manages contractors and vendors, and leads emergency response to large water-leak events through restoration and insurance claims.

Strong in safety compliance, financial controls and committee reporting, backed by a Master of Commerce in Finance & Project Management. Strong people manager with one-on-one customer service experience from hospitality, retail and facilities. Also works as a freelance AI trainer and is exploring AI workflows for facilities operations.

Facilities Manager at The Summit, Melbourne Building Management (2024-08 – 2025-08)

• Directed end-to-end operations of a residential building, overseeing building attendants, maintenance staff and contractors to safety and service standards.
• Delivered major capital projects within approved budgets, timelines and quality standards (see key projects below).
• Evaluated vendor tenders against technical and commercial requirements and monitored contractor compliance.
• Prepared committee reports for non-technical stakeholders and strengthened client relationships, contributing to a three-year management contract extension.
• Coordinated daily with residents, handled service requests promptly and built strong one-on-one relationships; kept complete records of building operations and maintenance schedules.

Front of Office Night Manager at Shadow Play by Peppers, Accor (2024-02 – 2024-07)

• Led nightly financial audits, reconciling revenue across rooms, food and beverage, and ancillary services; investigated and documented billing discrepancies.
• Led and trained the night team, ran property patrols and handled emergencies.
• Ensured compliance with Accor standards and internal controls through daily checks.

Facilities Coordinator at Yes Facilities (Epic Apartments, City Tempo, Shadow Play) (2023-08 – 2024-02)

• Coordinated preventative maintenance and contractor activity across hotel and apartment buildings, meeting safety standards, Australian regulations and WHS requirements.
• Oversaw contractors and service providers to deliver projects on time, within budget and to safety protocols.
• Worked with the owners' corporation and building committees to gain approval for maintenance projects and upgrades.
• Contributed to capital expenditure (CapEx) planning and execution.
• Coordinated daily with residents, managed multiple bookings and showed apartments, drawing on a hospitality and retail service background.
• Maintained incident and accident documentation for WHS compliance.
• Implemented cost-effective inventory and resource management for maintenance supplies.
• Managed maintenance and facility services for 3 buildings at a time, working from the office and attending site only when needed, with front desk teams on site.
• Major water leak emergency: Coordinated the response to a leak that started on level 27 and spread across 10-15 levels, with power outages and lift failures, through to restoration.

Guest Service Agent at Shadow Play by Peppers, Accor (2022-07 – 2023-08)

• Handled 80-120+ guest interactions per shift, maintained 95%+ guest satisfaction and improved reservation conversion by 15-20% through upselling.

Fragrance Specialist at Cosmax Prestige Ltd (Myer, David Jones) (2019-08 – 2022-02)

• Met daily, weekly and monthly sales targets through personalised recommendations; managed inventory, cashier duties and visual merchandising.

AI Trainer and Model Evaluator at Freelance with micro1 and Mercor (2026-02 – Present)

• Annotate and evaluate AI-generated outputs for accuracy, consistency and instruction-following, with quality checks against project guidelines.
• Studying AI, UX and UI design, and applying AI workflows to facilities tasks such as reporting, maintenance scheduling and documentation.

Master of Commerce in Finance & Project Management – RMIT University

Bachelor of Management Studies – Mumbai University