Anuja Kumari

MBA (HR & Finance) pursuing professional with a strong academic foundation in Computer Applications (BCA) and practical experience in audit support, PF administration, and administrative operations. Highly organized, detail-oriented, and skilled in documentation and coordination, with a professional approach to supporting HR and finance functions and contributing to organizational efficiency.

Auditor - NTPC Thermal Power station - Kudgi Karnataka - Kudgi, Karnataka

(2025-10 - 2026-01)

Worked as an Auditor at NTPC Thermal Power Plant, Kudgi, Karnataka, responsible for physical stock verification and audit-related activities.

• Conducted detailed verification of inventory to ensure accuracy of records and compliance with organizational procedures.
• Maintained audit records and supported internal audit processes to improve operational transparency and control.

Auditor - NTPC Thermal Power Plant -Vindhya nagar - Singrauli M.P

(2023-11 - 2024-03)

Previously served as an Auditor at NTPC Thermal Power Plant, Vindhyachal, where responsibilities included stock verification, documentation, and discrepancy reporting.

Project Coordinator - Patheya NGO (People's Association for Total Helps & Youth Applause) - Delhi

(2024 - 2025)

Initially joined Patheya NGO and was first assigned to the Tender Department. Later, I was moved to the PF Department, where I handled PF documentation, data management, and verification activities. Afterward, I was again assigned to the Tender Department.

Subsequently, I was deputed to Andhra Pradesh as the In-Charge. At the site, my responsibilities included maintaining the logbook and attendance, preparing MIS reports, and ensuring all records were accurate. I was also responsible for assessing site requirements, identifying what is required, and ensuring timely payments to vendors, laborers, and service providers.

• Prepared and submitted MIS reports regularly to maintain operational transparency and support project decision-making.

Administrative & Operations Assistant - Patna Autism Vihar

(2023)

• Operations & Data Management: Managed the HSRP (High-Security Registration Plate) portal, ensuring accurate data entry and timely status updates for all customer vehicles.
• Customer Relationship Management (CRM): Served as the primary point of contact for walk-in customers, providing information on services and resolving queries with high satisfaction.
• Compliance & HR Administration: Handled ESIC, Employee State Insurance Corporation documentation and administrative records, ensuring all employee-related compliance was up to date.
• Professional Communication: Conducted outbound tele-calling for service reminders, customer feedback, and payment follow-ups to maintain strong client relationships.
• Front Office Coordination: Streamlined daily front-desk operations, managed appointments, and ensured a professional environment for all visitors.

Customer Service & Operations specialist - Reliance Retail Store - Satna, Madhya Pradesh - Satna, Madhya Pradesh

(2022 - 2023)

• Billing & POS: Efficiently managed high-volume billing operations using advanced POS systems, achieving 100% accuracy in cash, credit, and digital transactions.
• Customer Support & Resolution: Acted as a key point of contact for customers, resolving complex queries and billing disputes to ensure a high level of customer satisfaction.
• Cash Management: Responsible for daily cash reconciliation, handling payment processing, and maintaining systematic records of invoices and sales reports.
• Operational Oversight: Monitored inventory levels and coordinated with the warehouse team for stock replenishment to maintain seamless store operations.
• Customer Retention: Promoted store loyalty programs and seasonal offers, effectively increasing repeat customer visits and store revenue.

Master of Business Management - Management - CHANDIGARH UNIVERSITY (2026 - 2028)

Bachelor of Computer application - Computer Applications - MAKHANLAL CHATURVEDI NATIONAL UNIVERSITY OF JOURNALISM AND COMMUNICATION BHOPAL M.P (2021 - 2024)