Anup Bhat

To seek a challenging and growth oriented career in a dynamic organization,which believes in individual development.Would like to work in an innovative environment and contribute to the success of the organization

Assistant Manager - Paramount Health Services & Insurance TPA Pvt. Ltd (currently known as Medi Assist Healthcare Services Limited)

(2015-11)

• Monitored staff performance and developed improvement plans.
• Trained new employees on company policies, customer service excellence, and sales techniques.
• To the help the claim processing teams the cases with Insurance Company’s respective authorization on timely bases. Coordinate with claim team to smooth process cases with less hurdles & onetime coordination with Insurance Company to process of the claim for the payment
• Coordinated with senior management to implement strategic plans for revenue growth.
• Established new business relationships, resulting in an expanded client base.
• Resolved grievances from brokers and insurance companies to enhance client satisfaction.

Senior Executive - Family Health Plan (TPA) Ltd.

(2010-01 - 2015-10)

• Oversaw claims department operations to ensure timely and accurate claim resolutions
• Managed complaints with calm, clear communication and problem-solving.
• Collaborated with team members to achieve target results.
• Maintained clean, safe working environment to eliminate accident risks.

Customer Care Executive - MediAssist India Pvt. Ltd

(2007-10 - 2009-05)

• Resolved customer queries in person and over the phone to deliver timely assistance and enhance customer experience.
• Addressed customer grievances in person to achieve satisfaction and resolve issues effectively.
• Processed reimbursement requests and managed cashless transactions to ensure accurate and efficient service.

Sales Executive - Sparaxis - Marketing Pvt.Ltd., S.B.Road

(2006-10 - 2007-08)

• Managed customer relationships through consultative sales techniques to attain individual sales goals.
• Achieved company targets by implementing successful sales strategies.
• Resolved customer issues and complaints with quick-thinking problem-solving.

Management Trainee - Pandit Automotive Pvt Ltd

(2005-06 - 2005-07)

• Collaborated with senior managers to plan and implement operational strategies.
• Led a team project to enhance collaboration and communication.
• Oversaw customer service operations to maintain high levels of satisfaction and loyalty.
• Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
• Assisted in various management functions at Pandit Automotive Pvt Ltd.

M.A pursuing - Savitribai Phule Pune University (2026-06)

B.A - Savitribai Phule Pune University (2008-01)

MS-CIT Course - Friends Institute, Taware Colony, Aranyeshwar Road, Shiv Darshan Rd (2006-01)

H.S.C - Maharashtra State Board of Secondary & Higher Secondary (2002-01)

Ms-office & Internet Browsing Course - Prin.N.G.Naralkar Institute, Pune (2000-01)

S.S.C - Maharashtra (1999-01)