Anupam

Healthcare Administration Professional with 4+ years of experience in healthcare operations, quality management, compliance support, patient experience, clinical coordination, healthcare research, and process improvement across tertiary-care hospitals and academic institutions. Proven expertise in quality audits, regulatory compliance, stakeholder management, patient engagement, root cause analysis, healthcare documentation, and operational excellence. Clinical background combined with healthcare management expertise enables effective collaboration across multidisciplinary teams to drive quality outcomes, governance initiatives, and healthcare transformation programs.

Seeking to contribute to healthcare governance, compliance, clinical operations, quality innovation, and member experience initiatives within global healthcare organizations.

Homoeopathic Consultant - Private Practice - Delhi

(2025-01)

• Provide patient consultations and treatment planning while maintaining clinical documentation and patient follow-up records.
• Deliver preventive health counselling and patient education to support improved health outcomes.
• Ensure compliance with professional and ethical healthcare standards.

Junior Research Fellow - Jawaharlal Nehru University (JNU) - New Delhi

(2024-08 - 2024-12)

• Contributed to a research project focused on entrepreneurship, innovation, and commercialization within the AYUSH healthcare ecosystem.
• Coordinated stakeholder interviews, focus group discussions, and survey-based data collection activities.
• Supported research documentation, policy analysis, report preparation, and evidence generation.
• Conducted qualitative and quantitative analysis to support project recommendations.
• Collaborated with healthcare practitioners, researchers, entrepreneurs, and institutional stakeholders.
• Assisted in dissemination of research findings and knowledge-sharing activities.

Patient Care Manager - AIIMS – Jai Prakash Narayan Apex Trauma Centre - New Delhi

(2022-04 - 2024-04)

• Coordinated day-to-day operations across OPD, IPD, and emergency care services within a high-volume tertiary-care hospital.
• Supported healthcare quality and compliance initiatives through participation in audits, monitoring activities, and adherence to NABH standards.
• Collaborated with multidisciplinary clinical, administrative, and IT teams to improve operational performance and service delivery.
• Led patient grievance management and service recovery initiatives, enhancing patient experience.
• Conducted Root Cause Analysis (RCA) and facilitated implementation of corrective actions to address operational and patient-care related issues.
• Supported healthcare governance through documentation management, compliance tracking, operational reporting, and performance monitoring.
• Assisted in digitization initiatives that strengthened patient information management and workflow efficiency.
• Participated in healthcare quality improvement initiatives focused on discharge process optimization, workflow redesign, and patient engagement.

Executive Health Check-up Coordinator - Jaypee Hospital - Noida

(2021-01 - 2022-03)

• Coordinated executive and corporate health screening programs for public and private sector organizations.
• Managed scheduling, stakeholder communication, operational planning, and interdepartmental coordination.
• Maintained electronic health records and program documentation to support reporting and service delivery.
• Analyzed participant feedback and recommended service improvements to enhance patient experience and program effectiveness.
• Collaborated with clinical and operational teams to ensure seamless execution of healthcare programs.

Homoeopathic Consultant (Community Health Services) - Sri Rishabhdev Religious & Charitable Society

(2022-09 - 2024-08)

• Delivered community-based clinical consultations and preventive healthcare guidance.
• Maintained patient records and follow-up documentation.
• Supported public health awareness and healthcare outreach initiatives.

Healthcare Consultant - Tarawati Ramgopal Mehra Charitable Foundation

(2019-04 - 2019-12)

• Provided free consultations and healthcare services to underserved communities.
• Managed OPD activities and participated in healthcare camps and outreach programs.
• Promoted preventive healthcare awareness and community engagement.

Master of Hospital Management - Hospital Management - Delhi Pharmaceutical Sciences and Research University (DPSRU) (2018 - 2020)

Bachelor of Homoeopathic Medicine & Surgery - Homoeopathic Medicine & Surgery - University of Delhi (2011 - 2017)