Associate- Tech Lead - Cognizant - Pune
(2018-04 - 2025-03)
Role: Production Support Engineer -L2. Technology: SQL, PL/SQL, LINUX
Associate- Tech Lead (CTC - Clareti Transaction Control Reconciliation) - Cognizant - Pune
(2024-03 - 2025-03)
Tools: Control-M, Informative PowerCenter, Tectia, ServiceNow
- Gained experience with Credit Suisse Group, a prominent international financial services organization advising clients worldwide on a full spectrum of financial matters.
- Managed the Problem Management process, minimized Incident Impact and Preventing Recurrence.
- Led Application Support Team workload, contributed to release planning, and identified service improvements.
- Resolved complex issues within internal and external teams.
- Monitored application, performance tuning, and testing, and contributed to implementation planning.
- Ensured robust support procedures and adherence to all relevant policies.
- Provided expert advice on service delivery trends and developed mitigation strategies.
Associate- Tech Lead (Finance Gateway L2 Support and Enhancement) - Cognizant - Pune
(2022-09 - 2024-03)
Tools: Control-M, Informative PowerCenter, Tectia, ServiceNow
- Worked on initiatives for Credit Suisse Group, a prominent financial services organization known for its expertise in advising clients across all areas of finance on a global scale.
- Monitored Control-M processes, troubleshot failures and escalated as needed.
- Collaborated within internal and external teams to resolve complex problems.
- Participated in production support (deployments, migrations) and tracked incident/request fulfillment against SLAs.
- Managed shift handovers and reporting, and utilized escalation processes effectively. Adhered to company policies.
- Led team workload prioritization and contributed to release planning. Identified service improvement opportunities and provided input to application stability.
- Participated in client meetings.
Programmer Analyst - Cognizant - Pune
(2017-02 - 2018-04)
Technology: SQL, PL/SQL, LINUX, WCF 4.0, ASP.net, C#, SQL Server 2008/2012. Tools: Tech assist Ticketing Tool
- Gained experience in the Banking, Financial Services, and Insurance (BFI) domain through contributions to the Kotak Mahindra Life Insurance project in Mumbai (7-member team).
- Applied technical skills in Windows and Web Application Support and implementation for MKL, gaining exposure to critical Kotak Life Insurance (KLI) business processes including payment management, reporting, logistics control, and BMS.
- Analyzed business requirements and contributed to testing efforts, including documentation.
- Conducted thorough testing across various environments (SIT, UAT, pre-production) using manually prepared data to ensure successful production deployments.
- Provided support for applications such as OPM (Online Policy Manager).
- Collaborated with development on bug fixes and deployments, reported and validated defects, suggested enhancements and Conducted code analysis and debugging.
- Developed and executed test plans and cases, prepared test data for various environments.
- Resolved user queries and maintained KT documentation (SOPs). Provided services within SLA frameworks.
Application Support - KPN Telecom - Pune
(2018-04 - 2022-09)
Tools: ServiceNow, PL/SQL editor, CRM, Cordys ZM, XILION, FUSION
- Worked on initiatives for KPN, the primary Dutch landline and mobile telecommunications company headquartered in The Hague. KPN delivers diverse services (mobile, wireline, wireless, VOIP, IPTV) to a large customer base in the Netherlands and manages a significant mobile subscriber network across the Netherlands, Germany, Belgium, France, and Spain.
- Analyzed business requirements and implemented CRM solutions with expertise in Siebel Telecom and Order Management.
- Participated in Agile/Scrum for user story resolution.
- Monitored and troubleshot job/workflow issues, escalated when necessary.
- Managed basic user account administration; Gained familiarity with UiPath Studio & UiPath Orchestrator.
- Conducted end-to-end Production Application Analysis, adhered to ITIL; Developed and maintained a Known Error Database (KEDB) to proactively prevent unauthorized or risky workarounds during support activities.
- Performed UAT testing in JIRA.
- Joined in client meetings and drove Problem Management.
IT Engineer - CMC Limited (merged with TCS on Oct 01, 2015) - Mumbai
(2014-01 - 2016-01)
Role: Application Developer. Technology: WCF 4.0, ASP.NET, C#, SQL Server 2008/2012. Tools: Visual Studio 2010/2012, VSS 6.0
- Collaborated within a 30-member team on the CDSL (Central Depository Services Limited)-WEB project, supporting Financial Services (Depository Operations) for the Central Depository Services Limited in Mumbai.
- Experienced with the architecture of the CDSL software (VEDAS), a 3-tier system encompassing desktop (VB/VB.net), web-based (Silverlight) user interfaces, a distributed middleware layer (HP DCE on HP UNIX), Back-end services (C/Pro*C), and an Oracle 11g database.
- Logged operational issues, proactively identified recurring incidents for service improvement.
- Supported production releases with pre-production/UAT testing, followed release processes.
- Collaborated with global teams, managed major incident communication.
- Resolved issues from monitoring tools.
- Interacted with clients for enhanced issue understanding and resolution.
Support Engineer - CMC Limited (merged with TCS on Oct 01, 2015) - Bhopal
(2011-10 - 2012-07)
Role: Deployment Executive
- Contributed to the CRM-DRM (Customer Relationship Management & Dealer Management System) project for Financial Services (Depository Operations) in Bhopal as part of a 4-member team.
- Supported a web-based CRM-DRM system utilized by Tata Motors users to manage customer and dealer information, enabling functionalities for adding, editing, and deleting records. The application also provided insights into product growth by dealer and region, facilitating proactive performance management and informed decision-making.
- Performed manual software testing; Provided application support and classroom training to clients.
- Conducted performance and hardware audits, managed production issue tickets in BMC Remedy, escalated high-severity issues to SMEs.
- Updated process documentation (SOPs).
- Administered UNIX user accounts and managed process/disk space in UNIX/Linux.
