Unified Communication & Collaborations
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I started with Cisco UC & Collaboration , and have been doing this for almost 14 years now.
i have grown to learn multiple aspect of entire network infrastructure.
i have a very excellent broader view of Network , Cloud , UC , Security and have excellent Service delivery and program management experience as well.
i have done pre-sales , post-sales in network infrastructure.
so i have a very good experience and seen all aspects of Network Engineering
Overseeing Multiple infrastructure teams ( Managed Services, Professional Services) which includes Network , DC, UC , and Software and Database engineers.
Coordinating and facilitating routines to support delivery – e.g. kick-offs, status reviews, stakeholder meetings change controls etc.
Incident Management, Build strategies to for Improving CSAT,SLAs, Handling Client/Customer at C-Level Executives ,Process Improvement strategies.
Handling Service Delivery on Big Projects for Managed Services, Professional Services for Network , DC ,Unified Communications and Contact Centers ( on Prem and Cloud).
Strong Understanding of Conversational AI , AI Contact Centers, Omnichannel Contact Centers.
Project Scoping,Solution Design and Delivery of Unified Collaboration, Contact Center Solutions and network Solutions.
Development, Consulting, and Review of SoW, LOE for Unified Collaboration, Contact Center Solutions and Network Solutions.
Developing templates for Service Delivery and Implementation of UC and CC Solutions used to help estimate Engineering Effort.
Planning, Designing and Implementation of Cisco Unified Communication and Collaboration infrastructure( On Prem and Cloud Solutions) including CUCM, CER , Expressways, UCCX, Voice Gateways, Voicemail Solutions. Coaching and Mentoring Senior Collaboration and UC Implementation and Support Engineers.
Have worked extensively to Integrate 3rd Party Voice solutions with Cisco UC Environment including Witness and Zoom Recording, 3rd party Fax, Avaya Voice Solutions,3rd Party Auto Dialers, CRM Solutions (ServiceNow and Salesforce),3rd party Voicemail Solutions.
Bachelors in Engineering ( Computer Science )
