Satish Farande

Cisco CCIE collaboration certified. 20+ years of professional experience.

Manager-Service Delivery - BlackBox Ltd. - India

(2022-11)

• Providing L3 Support to in house Customer Experience Center and various clients.
• Implementation of UC 12.X and 15.X Setup for Customers.
• Implementation and commissioning of Cisco Unified CM Cluster, Cisco Unity Connection, Cisco Unified Presence, MGCP / H.323 Gateways etc.
• Implementation and support to CUCM Business Edition 7K UC applications with SRST Fallback on ISR router.
• Implementation and support to Cisco CUBE with HA
• Implementation and commissioning of UCCX with HA over WAN/LAN
• UCCX call flow scripting for simple call flow.
• Tech support to Presales team, Post-sales & Support Work for UC and Contact Center Express solutions.
• Prepare LLD and project related technical documentation.
• Regularly participated in Root Cause Analysis of customer’s escalation and & improved testing strategies to eradicate similar issues in future releases.
• Mentoring Cisco UC team and assigning duties to them.
• Managing Cisco partnership program.

Sr. System Engineer - BlackBox Inc. - FL, USA

(2017-05 - 2022-09)

• Providing L3 Support to in house Customer Experience Center and various clients.
• Implementation of UC 10.X, 11.X, 12.X Setup for Customers.
• Implementation and commissioning of Cisco Unified CM Cluster, Cisco Unity Connection, Cisco Unified Presence, MGCP / H.323 Gateways etc.
• Implementation and support to CUCM Business Edition 6K & 7K UC applications with SRST Fallback on ISR router.
• Implementation and support to Cisco CUBE with HA
• Implementation and commissioning of UCCX with HA over WAN/LAN
• UCCX call flow scripting for simple call flow.
• Implement and support to Calabrio compliance recording solution for UCCX.
• Tech support to Presales team, Post-sales & Support Work for UC and Contact Center Express solutions.
• Integration with third party PBX using SIP or T1 PRI.
• Prepare LLD and project related technical documentation.
• Regularly participated in Root Cause Analysis of customer’s escalation and & improved testing strategies to eradicate similar issues in future releases.

Lead-Projects - AGC Networks Ltd. - Mumbai

(2012-08 - 2017-04)

• Providing L3 Support to in house Customer Experience Center and various clients.
• Implementation UC 9.X and 10.X Setup for Customers.
• Implementation and commissioning of Cisco Unified CM Cluster, Cisco Unity Connection, Cisco Unified Presence, Meeting Place, Cisco Webex, MGCP / H.323 Gateways etc.
• Implementation CUCM BE 6K with version 10.X UC applications with SRST Fallback.
• Implementation and commissioning of UCCX with HA over WAN/LAN
• UCCX scripting for simple call flow
• Tech Support to Presales team and Post-sales Support Work for UC and Contact Center express solutions.
• Integration with third party PBX (e.g., Avaya Nortel).
• Implement Logical Partitioning in CUCM to avoid Toll Bypass
• Prepare LLD and project related technical documentation.

Customer Support (Voice & Video Solutions) - Allied Digital Services Limited - Mumbai

(2007-07 - 2012-08)

• Provide L2 Support to in-house users as well as to various clients.
• Implemented UC 8.0 and 9.0 setup Customers.
• Preparing BOQ and Designing Solution for customer.
• Implemented CUCM 8. 0, Cisco Unity Connection 8.0, Unified Presence 8.0, Meeting Place 8.0, CCX 8.0, MGCP Gateway, H.323 Gateway
• Implemented CUCM BE 6K with version 8.5 UC applications with SRST Fallback.
• Tech support to Presales team and Post-sales Support Work for UC and Contact Center Solutions.
• Integration with third party PBX (Ethrali /Avaya) and done Logical Partitioning to avoid Toll Bypass
• Involve in TRAI and Dot discussion internally.
• Regularly participated in Root Cause Analysis of customer’s escalation and & improved testing strategies to eradicate similar issues in future releases.

Sr. Voice Engineer - Bombay Telecom - Mumbai

(2001-07 - 2007-06)

• Provide L2 Support to various clients For Avaya systems (Viz: S8300/S8400/S8500 servers, media gateways G650, G450, G350, and IPoffice)
• Installation and commissioning of Avaya system
• Installation and commissioning of Polycom Audio-Video Conferencing system.
• Hands-On-Experience on E&M Connectivity.
• Prepare project related technical documentation.

Bachlor of commerce (Degree) - Sabarmati University (India) (2023 - 2023)

Diploma - Instrumentation & control Engg - Govt. Polytechnic, Pen, Dist: Raigad (MSBTE) (2003 - 2003)

Pre-University Education (HSC, Science) - Maharashtra State Board of Secondary & Higher Secondary Education (1996 - 1996)

Pre-University Education (SSC,10th Std) - Maharashtra State Board of Secondary & Higher Secondary Education (1994 - 1994)