Anusha D C

AI/LLM Operations Analyst and Regulatory Compliance professional with 5+ years of experience across AI Operations, RBI Escalations, Internal Ombudsman workflows, Fraud Investigation, Trust & Safety, and Risk Operations. Currently working with Innodata as Analyst – AI/LLM Practice (MUSTANG), supporting Large Language Model evaluation, AI response analysis, prompt validation, and AI quality review workflows. Experienced in analytical investigations, compliance operations, escalation handling, AI quality evaluation, and operational process improvement.

Skilled in SQL, RCA, AI content review, regulatory reporting, and cross-functional coordination. Seeking permanent remote opportunities in AI Operations, LLM Evaluation, Technical Operations, Responsible AI, and Software Operations.

Analyst – AI/LLM Practice (MUSTANG) at Innodata (2026-05 – Present)

• Supporting AI/LLM operational workflows involving response evaluation, prompt analysis, quality assessment, and model output validation.
• Reviewing Large Language Model responses for contextual relevance, factual accuracy, and policy adherence.
• Performing structured evaluations to identify hallucinations, inconsistencies, and optimization opportunities.
• Assisting in AI data annotation, classification, prompt evaluation, and workflow validation activities.

Internal Ombudsman Specialist at Navi Technologies

• Acted as final internal escalation authority prior to RBI Ombudsman escalation handling.
• Managed complex banking disputes across UPI, IMPS, NEFT, and RTGS channels.
• Prepared regulatory responses, investigation reports, and RBI CMS submissions.
• Conducted fraud pattern analysis and RCA to improve operational efficiency.

Nodal Officer | Escalation Specialist at Concentrix

• Handled RBI CMS complaints and regulatory escalations.
• Managed high-risk customer grievances and fraud-related investigations.
• Coordinated with Compliance, Fraud, Risk, and Operations teams for resolution management.

Trust & Safety Analyst | Process Associate at Genpact

• Reviewed high-risk moderation cases involving harassment, regulated goods, spam, and suspicious activities.
• Performed quality audits, RCA analysis, calibration activities, and compliance reviews.

M.Tech in Digital Communications & Networking (DCN)

B.E in Electronics & Communication Engineering