Anusha Krishnan

A highly organized & articulate Executive Assistant with over 6 years of corporate experience spanning operations, high-level administrative management, and cross-functional coordination. Proven track record of managing complex calendars, handling confidential data, and streamlining executive communications. Possesses an exceptional command of English and an analytical mindset, adept at preparing executive reports, managing travel logistics, and acting as a seamless bridge between senior leadership and global clientele.

Career Break - Parental & Medical Leave - Self-employed - Noida, IN

(2023-01 - 2026-06)

• Undertook career hiatus for family health obligations and caregiving support
• Pursuing advanced knowledge in luxury management.

Customer Operations Representative - Amazon - CS, Uttar Pradesh

(2019-08 - 2022-08)

Directed management of high-volume omnichannel queues across UK, North America, and Europe, ensuring prioritization and escalation of critical cases within strict SLAs.

• Coordinated with operations, logistics, and tech teams to produce succinct escalation briefs facilitating quicker leadership decisions.
• Co-created communication playbooks, SOPs, and decision trees that enhanced onboarding and elevated team metrics.
• Oversaw sensitive account data achieving 100% adherence to security and confidentiality standards.
• valued for multilingual capabilities and conflict mitigation.

Subject Matter Expert - Tech Mahindra - Noida

(2019-02 - 2019-07)

• Enhanced interdepartmental communication with resolutions and workflows across multiple business lines. Conducted training sessions for new hires on corporate communication modules to improve accuracy and performance.
• Drafted in-depth reports and tackled intricate operational inquiries, achieving 95% resolution rate.

Creative Operations Coordinator - KEI - Dwarka

(2017-01 - 2019-01)

• Coordinated meetings, appointments, and multi-destination travel for 10+ executives, reducing calendar conflicts by 25%; maintained project records and databases with 100% data confidentiality compliance.
• Prepared reports, presentations, and agendas that boosted meeting productivity by 30%; drafted executive correspondence and created marketing materials to drive attendance.

Design Assistant - Amalgamaze - Gurgaon

(2016-01 - 2017-01)

• Designed room layouts and generated furniture and lighting schematics using CAD
• Performed comprehensive analysis of industry trends, infusing creative ideas into designs to enhance competitive positioning.
• Engaged with senior management to assess and conclude 3 design projects.

Design Trainee - Special Effects - Kailash Colony

(2014-05 - 2014-07)

• Developed visually engaging presentations for 3 high-profile clients emphasizing key project elements and budget considerations.
• Facilitated fabric merchandising and site visits

Bachelor of Science - Interior Design - I.K Gujral Punjab Technical University (2016-03)

Bachelor of Science - Interior Design - South Delhi Polytechnic For Women (2013-01 - 2016-01)

High School Diploma - Faith Academy (2011-04) New Delhi

Middle School - Secondary Education - Faith Academy (2008-01) New Delhi, India