Operations Executive, Hyderabad - Reliance Retail Limited - Hyderabad
(2023-01)
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Established and maintained productive staff relationships to improve workplace morale, increase productivity, and enhance personal growth.
- Collaborated on operational support tasks to achieve common goals.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Assisted in recruiting, hiring and training of team members.
- Boosted team productivity by implementing an innovative strategic planning approach.
- Enhanced team productivity by 40% by deploying cross-training programs across departments.
Senior Executive, Hyderabad - Reliance Retail Limited - Hyderabad
(2021-01 - 2023-12)
- Monitoring medication stock levels and ordering new supplies.
- Performing regular inventory checks to identify discrepancies.
- Rotating stock to ensure proper expiration dates.
- Training new pharmacy staff on procedures and regulations
- Assigning tasks to pharmacy technicians and assistants
- Monitoring staff performance and providing feedback
- Managing cash register transactions
- Maintaining pharmacy records and reports
- Assisting with pharmacy operations during peak hours
- Led a team of 15 pharmacy staff, enhancing workflow efficiency by 25% through the implementation of a streamlined prescription processing system.
Pharmacist Incharge - Asian Institute of Gastroenterology (AIG) Hospital - Hyderabad, Telangana
(2018-01 - 2020-12)
- Checked prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient.
- Dispensed the medicines as per the prescription.
- Billed the medicines dispensed and collect cash.
- Checked the expiry date and batch number of the medicine and compare it with the bill entry.
- Contacted referring physicians' offices with questions over prescription.
- Maintained inventory of the medicines dispensed.
- Kept records of patient history and of all activities regarding heavy medication.
- Handled customer queries, and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments forresolution.
- Recorded all pharmacy transactions and keeping cash registers up-to-date.
- Complied with all applicable legal rules, regulations and procedures.
- Maintained confidentiality with respect to customers' medical details.
Executive Pharmacist - Medlife International Pvt Ltd - Hyderabad, Telangana
(2017-01 - 2018-12)
- Digitizing the medicines as per the prescription.
- Read prescriptions (Rx) and OTC orders. Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient.
- Contacted referring physicians' offices with questions over prescription.
- Handled customer queries, and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments forresolution.
- Vendor reconciliation and settlement of daily accounts with Vendor.
- Managed inventory of vendor and reducing out of stock medicines.
- Dispensed the medicines according to the prescription.
- Maintained master data for order tracking. Optimized inventory organization and upkeep procedures.
- Compared prescription details against safety standards and insurance requirements to support patients.
Procurement Pharmacist - Gayatri Enterprises Limited
(2016-01 - 2017-12)
- Coordinates drug procurement operations and inventory management to ensure critical drug availability, accurate inventory value.
- Monitors and manages inventory on an ongoing basis for opportunities for enhanced inventory turns and decreased expired medications.
- Coordinates inventory to resolve/manage backorders, shortages or recalls and secures acceptable product alternatives when necessary. Evaluates and adjusts par levels in response to ongoing utilization, shortages, waste and critical needs.
- Supervises, orients, trains, schedules, provides functional guidance to, and evaluates performance of designated Pharmacy Technicians and support staff.
- Continually reviews and analyzes operations recommending and implementing operational changes, new technologies, etc. that will increase the efficiency and level of service of the pharmacy in collaboration with Pharmacy Supervisor or Manager.
- Participates in the recruitment, retention, performance enhancement and competency assessment of subordinate staff in collaboration with Pharmacy Supervisor and Pharmacy management team members.
- Participates in the development of tools and standards to establish and improve competency levels of the pharmacy technician, student, and support staff including orientation of new employees, in-service training, and competency assessments.
Pharmacist - Apollo Hospitals Enterprise Limited - Hyderabad, Telangana
(2014-06 - 2016-04)
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Supervised dispensation of controlled substances, through careful oversight.
- Verified safety and accuracy of physician orders.
- Verified and labelled prescriptions with 8 point check.
- Ordered supplies and medications to maintain inventory levels.
- Checked medication bottles for proper labelling before allocating to patients.
- Collaborated with physicians and other medical professionals to discuss and carry out orders.
- Dispensed drugspursuant to a prescription issued by the doctor. Substitution of the medicines is to be consulted with the doctor.
- Cross check the issuing medicines with the bill with regard to patient name, items name, quantity, expiry and acknowledge the bill.
- Ensured the safe and secure storage of all medicines and hospital supplies.
- Handled stock and order supplies of medicines and drugs.
- Responded to queries regarding dosages, indications and drug availability
