Anushka Ranjan
Customer Service Associate
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About
Results-driven Customer Service Associate with hands-on experience in customer support, query resolution, and complaint handling. Skilled in communication, problem-solving, CRM handling, and delivering high customer satisfaction in fast-paced environments.
Experience
Quick Hair Transplantation – voice process - Technotask Business Solution
(2025-01 - 2026-03)
- Handled inbound/outbound calls, resolving customer queries within defined AHT while ensuring high First Call Resolution (FCR).
- Managed complaints professionally with effective escalation handling, achieving high CSAT.
Chat Process - Swiggy
(2025-12 - 2026-01)
- Handled 3–4 concurrent chats, resolving order, delivery, and payment issues within defined SLA and achieving quick TAT.
Milkbasket – Chat process - Tech mahindra
(2026-05)
Handled customer queries through chat related to orders, deliveries, subscriptions, payments, refunds, and product-related concerns, providing accurate and timely resolutions while maintaining a professional and customer-focused approach. Effectively managed multiple chat interactions, verified customer and order details, coordinated with relevant teams for issue resolution, and consistently maintained the highest CSAT (Customer Satisfaction) scores through excellent communication, problem-solving, and service quality.
Education
B.Tech - computer science engineering - Jai Narain College Of Technology Bhopal, MP
Higher Secondary - lalganj inter college (2023) Lalganj, Bihar
Secondary - St. John's Academy (2021) Hajipur, Bihar
