Bharathkumar Bk

Customer Service Associate with 6 months of experience in non-voice chat and email support. Experienced in handling high-volume customer queries, ensuring SLA compliance, and resolving issues using CRM/ticketing systems. Strong communication, multitasking, and first-contact resolution skills. Seeking a customer support or operations role to contribute to service quality and efficiency.

Customer Service Associate (Non-voice) - Hexaware Technologies

(2025-08 - 2026-02)

• Handled 40–60+ customer queries daily via chat and email support in a high-volume environment
• Maintained 95%+ SLA compliance by resolving issues within defined timelines
• Managed multiple live chat conversations simultaneously with accuracy and professionalism
• Updated and maintained customer records in AC3 CRM/ticketing system
• Achieved strong first-contact resolution (FCR) and reduced escalation rates
• Collaborated with internal teams to improve resolution time and service quality
• Ensured consistent customer satisfaction through clear and professional communication

VVDN Manufacturing and Technology

(2023-07 - 2024-01)

• Supported daily dispatch and shipment preparation operations
• Ensured accurate product handling, packing, and labeling
• Coordinated with team members for smooth dispatch workflow and timely delivery

B.Sc - Mathematics - Sree Saraswathi Thyagaraja College, Pollachi (2018 - 2021)

Higher Secondary - Annai Abirami Matric Hr. Sec School (2016 - 2018)