Anusri Lenin

BBA graduate currently working as a RIMS Support Executive at Inspace Technology, with practical experience across IT support operations, team coordination, endpoint/security monitoring, client and vendor coordination, IT sales, renewals, documentation and reporting. Experienced in coordinating day-to-day support activities, preparing technology quotations, tracking IT assets and service status, maintaining operational checklists, and following up with technical teams and customers for timely closure.

RIMS Support Executive - INSPACE TECHNOLOGY

• IT Support & Operations: Handle day-to-day RIMS and IT support activities, monitor assigned requests, coordinate issue resolution, and follow up on pending support tasks.
• Team Management & Coordination: Coordinate team members, allocate and track daily tasks, follow up on checklist completion, and ensure operational activities are completed on time.
• IT Monitoring & Endpoint Support: Monitor endpoint/security status, antivirus updates and scheduled activities; review exceptions or pending items and coordinate corrective follow-up.
• Remote Support & Troubleshooting Coordination: Coordinate remote support activities, user issues and endpoint checks, and work with the relevant technical team for troubleshooting and closure.
• Network & Security Support: Assist with firewall, switch, access point and network-related requirements; coordinate Sophos XGS and endpoint-security activities without overstating hands-on engineering responsibilities.
• Backup, Patch & Service Monitoring: Track backup activities, patch/update status and service availability; maintain monitoring follow-ups and escalate exceptions when required.
• Ticketing, SLA & Documentation: Support ticket tracking, service follow-ups, SLA-related coordination, asset records, handover documentation and monthly operational reporting.
• Asset & Infrastructure Management: Maintain IT asset information and documentation for computers, servers, network devices, security appliances, UPS and other infrastructure equipment.
• Renewal Management: Track antivirus, firewall, server, domain and mail-service renewals and maintain reminder schedules to support timely customer follow-up.
• Sales & Commercial Coordination: Prepare and coordinate IT quotations and proposals for laptops, desktops, workstations, servers, NAS, firewalls, switches, access points, UPS and antivirus solutions; follow up on pricing, POs and delivery.
• Client & Vendor Communication: Collect requirements, coordinate with clients and vendors, clarify specifications, request revised quotations, and follow up on procurement and delivery status.
• IT Documentation & Process Support: Prepare checklists, reports and IT documentation using Excel, Word, PowerPoint and Google Sheets/Forms; assist with operational policies and process documentation.

BBA - Government Arts and Science College, R.K. Nagar (2024)

HSC - Jai Gopal Garodia Government Higher Secondary School (2021)

SSLC - Jai Gopal Garodia Government Higher Secondary School (2019)