Karanam Krishna

Dedicated IT professional with a strong background in data analysis and technical support. Demonstrated expertise in enhancing customer experiences through effective website updates. Possess robust analytical skills for data-driven decision-making, thriving in dynamic environments and committed to continuous learning and improvement.

IT Support Engineer - Muvitaab Software Solutions - Visakhapatnam

(2023-05 - 2024-03)

• Diagnosing and resolving hardware, software, and network issues reported by candidates.
• Providing assistance to end-users via phone, email, chat, or in-person. Responding to user inquiries, guiding them through solutions.
• Installing, configuring, and maintaining computer hardware, operating systems, software applications, and peripherals such as printers and scanners.
• Managing user accounts, permissions, and access levels. Ensuring the security and integrity of systems by implementing necessary updates, patches, and security measures.
• Biometric integration and access cards allotment to the candidates.
• Assisting with the setup, configuration, and maintenance of local area networks (LANs), and other networking components like POE switches.
• CC TV management, maintenance and backup.
• Assisting with the procurement process by evaluating technology needs, obtaining quotes, and coordinating purchases with vendors

Front End Support - VOX Global Tech - Visakhapatnam

(2021-02 - 2022-03)

• Updated website according to requirements and implemented front-end improvements based on customer feedback.
• Provided technical support and troubleshooting for front-end issues, maintaining a database of customer tickets and ensuring timely responses.
• Conducted testing of new and existing features to ensure stability before release.
• Assessed front-end architecture changes for potential risks and communicated updates to customers.
• Supported internal teams with guidance on optimizing use of the web interface.
• Performed routine maintenance, including debugging and software updates.

Data Analyst - Malibu IT labs - Visakhapatnam

(2016-12 - 2020-12)

• Updated Excel sheets and verified dealer-provided data for accuracy.
• Added listings to the website and managed daily/monthly dealer payout files, including payment initiation and reconciliation of bank statements.
• Prepared weekly and monthly reports and followed up on outstanding dealer payments via email.
• Analyzed large datasets to uncover trends and business insights; developed Tableau dashboards to track KPIs.
• Built predictive models to forecast customer behavior using algorithms like Linear Regression, Logistic Regression, and Random Forest.
• Extracted and transformed data using SQL, designed data models and reports based on stakeholder requirements.
• Applied statistical methods to convert raw data into actionable insights; maintained documentation of data analysis processes.
• Collaborated with internal teams to align analysis with evolving business strategies and provided technical support for data tools.

B.COM - B.V.K. College

Intermediate - B.V.K. College

S.S.C - ZPHS School Nemalam