Anusuya R

IT Professional & Automation Strategist dedicated to turning manual bottlenecks into streamlined digital assets. With 9 years of experience and a deep-tech background in UiPath, I lead the delivery of complex API integrations and RPA/AI projects that redefine business workflows. I thrive at the intersection of client partnership and technical leadership, ensuring every project delivers on both technical excellence and measurable ROI.

UiPath Lead Architect [Healthcare Domain] at Droidal (2024-07 – Present)

Lead architect responsible for delivering high-impact POCs, leading teams of developers, architecting end-to-end RPA and AI solutions, and delivering enterprise API integrations.

• Delivered 16+ high-impact POCs within 3-week cycles, accelerating sales cycles and contributing directly to deal closures. As a full scale development, developed and deployed over 27 agents throughout my experience.
• Led and mentored a team of 14 developers, delivering 30+ scalable, production-grade UiPath automations across enterprise environments.
• Architected end-to-end RPA and AI solutions leveraging REFramework, Orchestrator, API integrations, AI Center, and Document Understanding.
• Built and deployed LLAMA-based AI solutions for intelligent fax data extraction and Voice AI automation for process optimization.
• Designed reusable automation frameworks and libraries, improving development efficiency and standardization.
• Established and enforced CoE-aligned documentation standards (PDD/SDD) to ensure governance and maintainability.
• Delivered 7+ enterprise API integrations (UHC, Availity), doubling claim processing throughput from 80 to 160+ records/day. Drove 200% ROI improvement by transitioning from manual and UI-based automation to API-first architecture.
• Automated critical healthcare business processes including Patient Intake, Referrals, Prior Authorization, Eligibility Verification, Claims Status, Payment Posting and AR followup.
• Collaborated with cross-functional stakeholders and led Agile ceremonies (stand-ups, sprint planning, retrospectives) to ensure timely delivery.
• Managed end-to-end deployment lifecycle across Dev, UAT, and Production using Orchestrator, ensuring release stability and governance.
• RCM Specialized knowledge in navigating the complexities of EMR/PMS systems and payer portals (Aetna, Evernorth, Triwest, Medallion, Insynchcs, Jotform, Zelis, Salesforce, CMD, eCW, Tigger Connect, EPIC) to optimize revenue cycle management (RCM) and clinical operations.

Senior Developer [Healthcare Domain] at Hexaware Technologies Limited (2019-12 – 2024-07)

Developed and maintained UiPath automation solutions across multiple platforms and worked on advanced AI/Document Understanding projects.

• Developed and maintained UiPath automation solutions across Excel, PDF, Web applications, and databases.
• Built scalable bots using REFramework, Queue-based architecture, and Orchestrator integration.
• Worked extensively on Document Understanding and AI Center-based automation projects.
• Supported UiPath installation, upgrades, and infrastructure deployment activities.
• Managed Orchestrator migration, deployment pipelines, and hypercare support.
• Collaborated with business teams for requirement gathering, solution design, testing, and deployment.

System Engineer [Healthcare Domain] at Cognizant Technology Solution (2017-04 – 2019-11)

Provided production support for UiPath automation bots and enterprise applications in live environments with focus on incident management and operational excellence.

• Provided production support for UiPath automation bots and enterprise applications in live environments.
• Handled incident management, bot monitoring, failure recovery, and production issue resolution within SLA timelines.
• Supported UiPath production environments, ensuring bot stability, scheduling, and queue processing accuracy.
• Performed root cause analysis (RCA) for production failures and implemented permanent fixes.
• Worked in ITIL-based environment (Incident, Problem, and Change Management).
• Managed service requests and ensured seamless automation operations in production.
• Collaborated with development and infrastructure teams for bot deployment and stabilization.

Bachelor of Engineering in Engineering – Chettinad College of Engineering and Technology (2016 – 2018)