Aravindan Sindhu

Dynamic IT professional with extensive experience in technical support and system administration, specializing in troubleshooting, Active Directory, ServiceNow, Citrix support, and user access management.

Technical Support Associate at Tech Mahindra (2025-01 – Present)

• Delivered technical support to clients, efficiently resolving system login and authentication issues.
• Addressed and resolved asset protection camera issues, improving security surveillance
• Identified and addressed Citrix access and connectivity challenges for an uninterrupted remote desktop experience
• Facilitated user assistance for operating system and network-related challenges, boosting overall system accessibility and performance.
• Ensured high levels of customer satisfaction by upholding CSAT and quality standards.
• Delivered voice, email, and chat support to internal and external users.
• Assisted VIP users and senior stakeholders with high-priority technical issues

System Executive at Cognizant (2024-02 – 2025-04)

• Utilized ServiceNow to efficiently process and resolve request tickets, improving service response times.
• Managed user access and permissions in Active Directory, ensuring appropriate access control and compliance with security policies.
• Managed and maintained the overall health and performance of the organization's computer systems and networks, ensuring optimal operational efficiency.

System Associate at Infosys (2022-04 – 2025-01)

Provided support and maintenance for external customers and internal users ensuring optimal product performance

Bachelors of Computer Science in Computer Science – Kasturba Gandhi Degree college (2018 – 2021)