Madhup Singh

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Technical support Analyst - Q3 Technologies

(2025-12-08)

• Utilize monitoring and incident management tools including BigPanda, Confluence, Grafana, OpenShift, and RedHat to ensure system reliability.
• Manage and triage alerts on BigPanda, promptly escalating critical issues to the appropriate dedicated teams.
• Enhance incident response efficiency by coordinating with cross-functional teams for timely resolution.

Subject Matter Expert - Teleperformance

(2024-08-22 - 2025-11-27)

• Provide technical support and troubleshooting for Adobe applications, including Photoshop, Lightroom CC, and Lightroom Classic.
• Resolve user inquiries efficiently, enhancing customer satisfaction and application usability.
• Assist users in optimizing software performance and functionality, contributing to improved user experience.
• Handle an average of 25 technical queries per day, ensuring timely and accurate solutions.

Analyst - Hcl technologies

(2022-01-24 - 2024-08-13)

• Manage and resolve customer IT inquiries through effective communication and problem-solving skills.
• Create and prioritize incident tickets on ServiceNow (SNOW) based on the severity and impact of user issues.
• Ensure timely escalation and follow-up of tickets to maintain high customer satisfaction and meet SLA targets

B.tech - R.R.Institute of Modern Technology (2017)

Intermediate - Montfort Inter Coleege (2012)

High school/Secondary education - Montfort inter College (2010)