Aravinth C

15 Years of Exp in Project Management ( Telecommunication)

Project Management: Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products. Interacting with the customers to gather their feedback regarding the product satisfaction.

➢ Operations & Maintenance: Monitoring the overall operations and performance ensuring

99.99 % uptime for all the services. Acting as a point of Technical escalation, providing

Leadership and Resolution for development, design, and systems integration from definition phase through implementation ensuring projects are delivered with excellent standards.

➢ Client Management: Assisting in the development of formal sales proposal and differentiates product offerings at a technical level from the competition. Looking after customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

➢ Team Management: Mentoring and training the team to ensure performance efficiency.

Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.

AREA OF EXPERTISE

❖ Expertise and managing the Billing Integration Mule ESB/Salesforce Integration using the TMF API’s development for CWC client

❖ Expertise on AT&T in providing Mainframe and Midrange application support services for

Production End-to-End environments according to defined and negotiated agreements

❖ Expertise on Comverse C1-RT, Comverse VAS & IN.

❖ Managing Ericsson OCS Real Time Prepaid Charging system for BTC

❖ Expertise & managed Amdocs OCS Ensemble and Enabler billing product for AT&T

❖ Testing & Troubleshooting Participation in 1) M4AL Prepaid & postpaid Billing system,

Albania 2) Part of Comverse Videocon Prepaid Support (Datacom).

❖ Hands on Support on Comverse Voice Mail System (VMS)

❖ Excellent interpersonal skills in communication, client interfacing and negotiation.

❖ Experience in Incident/project management methodologies, planning and scheduling.

❖ Strong documentation and reporting skills.

SKILL PROFILE

Operating System Windows-XP, 2000,98, UNIX, LINUX

Database MySQL, SQL

Automation Tools ayehu Eyeshare, Ginger, Customized Dashboard

Testing Rating & Billing Testing

Ticketing Tool SCCD, ACUT, BMC Remedy, Jira

ORGANIZATIONAL EXPERIENCE

Overall Experience of more than 14+ years with rich & diversified exposure of the Telecom domain from both the vendor & customer perspective.

Employer Capgemini

Role Project Manager

Date of Employment Oct 2020 to till Date

Employer Prodapt Solutions

Role Project Manager

Date of Employment Nov 2019 to Oct 2020

Employer Amdocs Development Center

Role Software Support Team Lead

Date of Employment March 2014 to Nov 2019

Employer Aricent Technologies

Role Senior Systems Engineer

Date of Employment September 2008 to March 2014

ACADEMIC QUALIFICATIONS

B. E. (Computer Science) from Anna University, 2008 - 75 %

Higher Secondary from Carmel Higher Secondary School, 2004 - 80 %

Secondary from Carmel Higher Secondary School, 2002 - 91.2 %

Comverse IN 5.0.1, PCAT in 2010

Basic SS7/IN, Tariff Management, RTBS Operations/Testing

Completed “Insight 3.7.5 VM Services Platform Support” training provided by Comverse

Current Employment

➢ Presently Employed as Project Manager/Demand Manager in Capgemini o Royal Mail Group (RMG) – Demand Management o B2B Billing Integration – Mulesoft(ESB)/ Salesforce

Capgemini

Client: Royal Mail Group (RMG)

Department: Integration and Development

Role: Project Manager/ Demand Manager

Period: From March 2022 to till Date

Job Summary

• Responsible for engaging with RMG (Royal Mail Group) project & receive the demand requirement and managing Solution architects to provide the solution design and development team to deliver as per the requirement in the planned timeline
• Responsible to have the meeting scheduled for the demand requirement discussion with client & provide the estimates for the PR tickets raised JIRA to complete the task.
• Follow up for the approval and responsible to move the design into development phase and have the make sure it’s delivered within the SLA
• Responsible for the updates for all the BIG demand in JIRA ticketing tool
• Demand release calendar creation also is planned by the Demand Manager
• Resource management & project statement planning
• Place meetings with multiple stake holders who all are involved in the requirement change and follow up with the teams to progress further
• Weekly calls with the Client Royal Mail Group to update the status of the

Demands and resources utilizations

• Follow up on all the JIRA tickets opened for BIG Demand from Open until it moves to closed State
• Make sure all the demands coming in from clients is utilized and converted as a revenue by giving the solutions through API development/Integration/Interface changes etc.

Client: CWC

Department: Integration and Development

Role: Project Manager

Team Size: 34

Period: From Oct 2020 to March 2022

Job Summary

• Responsible for engaging and managing the integration and development team and deliver the TMF API’s as per the requirement in the planned timeline
• Customer 360 Degree is the Integration of MuleSoft and Salesforce following the TMF standards and develop and deliver the multiple billing system in one view
• Responsible to make sure that the API’s (TMF622/666/676etc) developed as following the standards and developed in a way it can be reused
• Responsible to plan the Sprints & project planning and deliver the user stories in the planned sprint
• Have follow retro session to understand the issues and challenges faced in the previous Sprint/Drop
• Make sure the Codes are moved to QA as per the plan have the same invoiced with the customer
• Responsible for the invoicing of each milestone with the client
• Resource management & project statement planning
• Monthly revenue and Forecast for the project to be prepared
• Vlocity(salesforce) team & MuleSoft team engagement to deliver the requirement as per the singed SOW

Previous Employment

Prodapt Solutions

Client: CWC & BTC

Department: Managed Services

Role: Project Manager

Team Size: 22

Period: From Nov 2019 to Oct 2020

o L1 & L2 Support in Ericsson OCS prepaid Billing system for BTC o L1 & L2 Support in Mavenir VAS system for CWC

Job Summary

• Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents supporting over CWC & BTC account.
• Minimize disruption to our business by efficiently identifying incident causes and determining the right course of actions leading to incident closure
• Managing system Experience in E// IN Nodes like EMA, EMM, SDP, CCN, IVR,

VS, AIR, CRS

• Escalation of appropriate faults to NOC & Vendor with Trouble Tickets on time as per mutually agreed Procedures / SLA.
• Coordinating for all network related activities i.e.

Trouble

Tickets, Work Orders,

Planned Events, Operations and Maintenance.

• Daily /Weekly / Monthly / Quarterly Business review with internal and external stakeholders
• Road map planning for automating the repetitive tasks performed by the team
• New Project Proposal & execution
• Leading the team of 22 members, Defining & Maintaining SLA, monitoring individual performance trend, Analyzing the Skills requirement of Team regarding Product / Process / Technology and planning Relevant training programs and Mentoring the team.
• Understand network and technology evolutions from IN perspective including converged networks.
• Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Resource planning/ KPI metric & Shift roster Management

Amdocs Development Center (I) Pvt. Ltd.

Client: AT&T US (Application Support)

Department: Managed Services

Role: Software Support Team Lead

Team Size: 16

Period: Dec 2016 to Nov 2019

Amdocs Managed Services is contracted with AT&T to provide Mainframe and Midrange application support services for Production End-to-End environments according to defined and negotiated agreements

Job Summary

• Handling around 250 + applications & Leading all the appropriate SMEs and vendors and ensure adequate support
• Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents supporting over AT&T account.
• Formed, led, and drove ad-hoc Technical Recovery Teams to minimize business disruptions to clients.
• Documented and tracked the timeline of events that occurred in the process to resolution for each of the incidents managed in support of postmortem/root cause analysis.
• Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Worked directly with Incident Lifecycle Coordinators to provide initial incident response.
• Managing domain specific applications like platform, hardware, and DBA for inter domain issue.
• Involved in emergency code fix activity with Dev Team to resolve the emergency case under customer SLA.
• Preparing solution document if issue found in similar system specific cases.
• Case routing to domain teams, follow up with application owners and updating case status to clients till the issue resolved.
• Sending Daily and Weekly status report to Client with Cycle Status.
• Involved in training and mentoring new joinee.

Client: AT&T (Amdocs Enabler cycle Management/ Ensemble Billing)

Department: Managed Services

Role: Software Support Team Lead

Team Size: 10

Period: Feb 2016 to Dec 2016

Job Summary

• Managing team handling Billing, Rating, Re-rating for multiple Billing Cycles every month.
• Providing support for Amdocs billing and charging products deployed on customer site.
• Good knowledge on AMDOCS Ensemble billing, Enabler and TC product.
• Troubleshooting of errors/rejects in all above processes.
• Handling customer escalations by providing adjustments & impact list
• Raising tickets for core fixes based on it (If required).
• Pre-billing analysis in order to identify potential billing problems before actual billing.
• Loading and managing all billing jobs in the production environment
• Creation of various reports and QA PDF.
• Monitoring all the jobs/processes and the files that are created by them using

Unix/SQL

• Sending Daily and Weekly status report to Client with Cycle Status.
• Opening Defects/Code Fixes with Dev Team.
• Creating Validation scripts, Running Quantifications for finding the impact.
• Act as point of contact for all internal and external customers.
• Motivating the team and giving ideas for the process improvement/work enhancement/automating the process.
• Acknowledging the team members for job failures resolutions and applying permanent fixes to job failures.
• Scheduling bill cycle jobs as per daily requirements. Handling overall billing cycles from bill preparation to bill formatting.

➢ Corporate Billing: Handling the Corporate Accounts Billing for the client. Verifying that that corporate billing is completed with the SLA and all the accounts are transmitted to the client for further rectification and on request recreating the corporate account billing for the client.

Previous Employment

➢ Employed as Senior Consultant – for Videocon Project for Intelligent Network

(C1-RT IN)

Comverse Network System (I) Pvt. Ltd.

Client: Videocon Telecommunication India

Department: Managed Services

Role: PCAT Consultant /Operation & Maintenance Support

About Company: Videocon Telecommunications Limited, a Videocon group company offers GSM mobile services GSM service under the brand name Videocon. The services are up and running in Punjab, Gujarat, Haryana, Madhya Pradesh and soon will be present across the country.

Job Summary

• Complete Responsible for all the product configuration PCAT as per the customer requirement within the given SLA.
• Assuring the error free Tariff configuration without affecting the existing products with no revenue exposure.
• Providing the immediate temporary solutions/raising Service request in case of system malfunctions on charging.
• Responsible for Operation and Maintenance support for Comverse billing system for Videocon.
• Implementation of new IN Services in the network by co-coordinating with all the team and testing with IN products.
• Coordinating with other teams such as IT / Marketing Team / RA team / CSD

Team for alignment of planned activities.

• Creation and Generation of Reports required by various user Departments based on their requirements.
• Responsible for Regular Health Checks on the live IN Systems and ensuring

Smooth operation.

• Interacted with revenue assurance team and provide the solution for the revenue leakage issues and reduced the revenue loss from IN prospective.
• Preparing revenue Leakage, Defect Report, Customer complaints cases, Traffic

Analysis report and system utilization report on weekly basis and provide to customer for weekly meeting.

• Daily defect management – Raising defects, analysis and tracking with Support

Team and RnD of all SR/PR’s.

Primary Responsibilities at Aricent Group Limited:

➢ Understanding the Prepaid Tariffs and integrating the requirements in Product

Catalog (PCAT) in C1-RT.

➢ Assuring the error free Tariff configuration without affecting the existing products with no revenue exposure.

➢ Providing the immediate temporary solutions/raising Service request in case of system malfunctions on charging.

➢ Involved in administration and Trouble shooting of IN nodes.

➢ Involved in deployment and Operation & Maintenance of C1-RT

➢ Involved in Troubleshooting of SCP, SDP, IVR & other related units and took actions for the rectification of their alarms.

➢ Voucher management system (Generation, Creation and Updating)

➢ Provide the initial analysis to R&D while Down Time.

➢ Resolving the call flow related & billing related problems.

➢ Monitoring of IN system for 100% uptime, resolving & escalating the issues to the next level.

➢ O&M of SGU, DGU, SLU, DSLU, Report Server, MVPN, CMS, ASU, UPM, SAPI,

CMS, Notif, CCS, USSD, LBA, IBM SDP’s

• Proactive support –Remote Server Monitoring of Comverse

Network

➢ Support for Critical Case handling of Voice Mail System across the Globe. To analyze real time alarms of all severity on Logic & Peripheral Units and

Implementing resolutions for the same in co-ordination with TAC/T4 support.

➢ Solve the critical alarms raised in the service platform from the live systems in the Comverse network remotely. Responsible for the Operations and maintenance of the live systems where the alarms have raised and have to resolve the issue and avoid the down time.

➢ Analyzing Malfunction SR’s and identifying issues of similar patterns, Create

Development request to create new scripts. Testing of the new scripts on test systems to identify the Functional mismatches with respect to Specifications.

➢ Placing request for fix to R & D team whenever any bug is found in the application or behavior of the script.

• IN Proactive support –Remote Server Monitoring of Comverse

Intelligent Network

24x7 Tier3 On-call TAC Hotline Support for Critical Case handling of Wireless Intelligent

Networks across the Globe. Analyze real time alarms of all severity on IN Database;

Logic & Peripheral Units and Implementing resolutions for the same if needed in coordination with Tier4 Support and R&D.

• VMS Service Pack Upgrade Project for Voice Mail Servers

Involves critical software patch installation on global voice mail accounts of Comverse to eliminate data integrity errors & thereby enhance system stability. Involves execution of Script which would need debugging based on the logs obtained.

Onsite Project: Testing

Country: Albania

Duration: 1 month

Customer: Plus Communication

Project/Activity

• Involved in testing the application in Comverse one billing system which is installed in plus communication in Albania and also involved in trouble shooting the alarms in coordination with TAC/T4.
• Hands on Inventory, Order Management, Journal.
• Testing in Prepaid and postpaid billing system.
• Daily defect management – Raising defects, analysis and tracking with development teams of all SR/PR’s.

ACADEMIC QUALIFICATIONS

B. E. (Computer Science) from Anna University, 2008 - 75 %

Higher Secondary from Carmel Higher Secondary School, 2004 - 80 %

• Secondary from Carmel Higher Secondary School, 2002 - 91.2 %