Sachin Sharma
WFM Manager with 15 years of contact center exp.
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About
Current Responsibilities
Strategic planning, stakeholder engagement, strong relationship management, team building skills, flexibility,
attention to detail and focus on strategic planning are my strengths. I have deep understanding (practice as well as solutioning) around WFM, MIS, Data Mining, business insights and technical expertise in developing MIS/WFM
Templates.
Additional expertise
Create solutions for new RFP’s, Participation in stakeholder management & due diligence meetings, process automation through IVR, Omni –channel platform.
Areas of Expertise
Delivery and SLA planning and management
Capacity Planning and Capacity Management
Forecasting for efficient mid to long term planning
Experience
Current Responsibilities
Strategic planning, stakeholder engagement, strong relationship management, team building skills, flexibility,
attention to detail and focus on strategic planning are my strengths. I have deep understanding (practice as well as solutioning) around WFM, MIS, Data Mining, business insights and technical expertise in developing MIS/WFM
Templates.
Additional expertise
Create solutions for new RFP’s, Participation in stakeholder management & due diligence meetings, process automation through IVR, Omni –channel platform.
Areas of Expertise
Delivery and SLA planning and management
Capacity Planning and Capacity Management
Forecasting for efficient mid to long term planning
