Arfa Kounain

Bachelor of Computer Application(BCA) graduate with one year of experience as a Business Associate. Possesses strong analytical, communication and problem solving skills with a proactive approach to learning and professional growth. Seeking a challenging opportunity to apply my knowledge, expand my expertise and contribute effectively to organizational success while building a rewarding career.

Business Associate at Altruist Technology Pvt. Ltd (2025-01 – Present)

• Managed business operations and ensured timely resolution of service requests and escalation.
• Handled service requests and business escalations while ensuring timely resolution
• Monitor KPIs, service metrics and operational reports to improve overall performance
• Worked closely with cross functional teams to identify root cause and implement effective solutions.

Data Engineer Intern at Aroha Technology (2025-02 – 2025-03)

• Assisted in designing and maintaining data pipelines for data processing
• Performed data cleaning, validation and transformation to ensure data accuracy
• Collaborated with the team to optimize data workflows and improve data quality
• Wrote SQL queries for data extractions, validations and reporting.

Bachelor of Computer Application in BCA – Govt. Science College (autonomous), Hassan (2023-01 – 2025-12)